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Discussion Starter · #1 ·
I had posted this over in the Home Integration Forum and got no response so I thought that I would try over here.


About two months ago a bought a new Spaun 5802 multiwsitch for my D* system to distribute the signal from a first generation RCA oval dish with 3 LNBs to four D* STBs (one HD and three regular ones) in the house. All of the wires are home-run down to the multiswitch for distribution to the STBs.


Everything was working fine until last week when I noticed that my HD STB (built into a RCA 38310 TV) wasn't getting a signal from the 110 satellite. I went to the other non-HD STBs to see if they had signal from the 110 satellite transponders (8, 10 & 12) and found that they had signal strengths in the mid 70's. I decided to take the multiswitch out of the equation and run the signal from the 110 LNB directly to the HD unit to see what I might get and found that it could now see the 110 satellite and that the transponders had signal strength that was in the upper 70's. After putting everthing back together, I then decided to change the connections off of the multiswitch so that the HD box was connected to the #1 output of the multiswitch where one of the other STBs that had been getting signal from the 110 satellite was connected and voila it works!


Since I may add some additional HD STBs down the road, I thought that I would try the other outputs on the multiswitch to see where I could get a signal that was usable by the HD STB by switching connections on the multiswitch. I found that while all of the regular STBs could all see the 110 satellite on any of the connections, only outputs #1 & #2 on the multiswitch provided enough of a signal for the HD STB to use.

To complicate matters, some of the multiswitch outputs cause pixelation on the regular STBs of HBO2 and HBO Signature.


I spoke with Spaun about this and they said that while the multiswitch shouldn't behave like this, they felt that it is the HD STB that is the problem and their multiswitch is fine. I pointed out that I was also having problems with the regular STBs off of some of the multiswitch's outputs but not all of them and they indicated that this sometimes happens!?!


I think that I've got a bad multiswitch but was wondering if others have had similar issues or if I'm missing something.


Thanks in advance!


Kurt
 

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I had a similar problem , it was the multiswitch . Mine worked if another receiver was on . It was strange but true.
 

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Discussion Starter · #3 ·
Thanks for the response. The whole situation with the multiswitch just seems strange and I'm glad to hear that someone else has encountered the same symptoms and it did turn out to be the switch causing the problems. Spaun had me convinced that it was nothing to do with their product and the other quirks were just something that I needed to live with. For the cost of the switch, you'd think that they would be more willing to stand behind the product and at least offer to trade out so we both could be sure. I guess that I'll see if any other responses show up and then figure out how to deal with them later on.


Regards,

Kurt
 

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kurt:


here's my two cents...


i also purchased a 5802 about two months ago - home runs to (1) HD, (1) Tivo, (2) Hughes. last friday, i lost all even transponders on SAT A on all boxes. i spoke to spaun...since i have a Phase III dish, they requested i bypass the switch and try all four leads individually into one box. all four leads gave me 95+ signal on the even transponders. they have requested i return my unit for repair or replacement.


any other information i can provide, let me know.


regards,


greg
 

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Discussion Starter · #5 ·
Greg -


Interesting about your 5802 experience and it sounds like I may have run into the wrong person at Spaun when I called them. I guess that I'll try again and see what I get. You mentioned that they asked you to return the unit to them for replacement but are they going to provide you with a "loaner" unit so you can use your system while they repair your or are you SOL until they send you old one back?


Thanks,

Kurt
 

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I had incredibly similar problems as you guys but in my case it was the LNB's and not the multiswitch so just be aware of that possibility because for whatever reason unbeknownst to me, a bad lnb can "bleed" over to any of the other LNB"s and cause bizarre signal changes in even or odd transponders or 1 or all Sat's.
 

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kurt:


my first call to spaun was to the stevensville, MD location listed on the back of the switch manual. the lady i spoke with suggested that i perform an irrelevant test and then advised me to contact the company from whom i purchased the unit...no help for a fellow marylander.


i purchased the unit on-line...that company advised me that they do not exchange after 30 days and suggested that i contact the manufacturer. they provided me with an 800 number for channel vision (800-840-0288). i suggest you try this number and ask for anyone in technical support. they were all friendly and more important, knowledgeable.


so far, the downside is i am temporarily SOL. i offered to pay for a new unit and receive a credit upon return of my old unit. however, they are distributors and will not sell to me directly. however, i fedexed the unit and they promised to return-fedex my repaired unit, or a new one, asap.


i'll keep you posted if you like.


regards,


greg
 

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Discussion Starter · #8 ·
Nic -


Thanks for pointing out the LNB angle. I had considered that possibility and had changed out the SatB LNB at one point with a new one that I had lying around. It didn't change things and I didn't mention in the original post as it just seemed to make the post more convoluted but in hindsight I should have included that point.


Thanks,

Kurt
 

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Discussion Starter · #9 ·
Greg -


Sounds like we spoke to the same person at Spaun and I too had to go through a bunch of tests that I either had already done once or seemed irrelevant to the issues that I was having. The end result was similar to your experience except she didn't suggest that I contact the place where I had purchased the unit. I've emailed Spaun explaining the problems in hopes of finding someone more knowledgeable/responsive and will see if they offer up the contact the seller option (in this case Future Home Systems who were great to work with). At that point I may just go ahead and use the number for Channel Vision which is who actually shipped the item to me. I'd still be interested in hearing how quick the turn around is on your 5802 so I can get an idea of how long my system may be down.


Regards,

Kurt
 

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Kurt,


You say you changed out one LNB, I would change them all out to entirely exclude that as the problem.
 

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kurt:


kudos to channel vision...and kudos again.


i fedexed my unit on wednesday for a thursday delivery. they return-fedexed same day. brand new unit in my hands today, friday. granted, i called after confirmed delivery of the old unit, as instructed, to expedite the process. however, that's what i call customer service!


now, if it just fixes the problem.


i'll let you know,


greg
 

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I just had the SatC kit installed I am actually using 3 18 inch dishes. But I can't see the even # transponders on 119 for some reason. The installer thinks it could be a bad combiner or a multiswitch problem. Is taht the Sat A you are talking about?
 

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steverobertson:


my issue was relative to the even transponders on 101. however, the new multiswitch solved the problem.


hey kurt:


any updates on your situation?


greg
 

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Steve,


Multiswitch or LNB most likely, other possibilities less likely.
 

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Quote:
Originally posted by NKUEHN
Steve,


Multiswitch or LNB most likely, other possibilities less likely.
Thanks I will find out tonight if my new combiners showed up.
 

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Discussion Starter · #16 ·
Greg -


I dropped an email to Spaun last week relating my problems and much to my disappointment, I haven't heard anything back from them. I'm glad to hear that your replacement switch did the trick and I may just call Channel Vision to see what they can do for me given your success. Although that may take a little time since I've been cleaning up after the storms that moved through here on Sunday. I'll keep you posted.


Thanks,

Kurt
 
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