Well, I'm not going to name trash the salesman just yet since I havenâ€™t talked to corporate yet.
But let me put it this way.
I will never be shopping at that store as long as a certain Sales man is still working there. PM me for a name if you really want it.
Okay, so they didn't have the Hollywood in to test fit, even though the salesman on the phone told me they did... I explained that I was driving from Lansing, over an hour just to sit in one chair, and I'm not going to make the trip if they don't have one. He assured me they do. I drove out there, and it was bait and switch. They didn't have the Hollywood... That had the Rodeo, which the sales man said looks exactly the same. I argued with him, and told him that the chairs I came to sit in, do not have vibration, and are not the same. I'm not going to order expensive chairs without sitting in them. I sat down in the rodeo chair, and pressed the buttons to recline.. He stood there towering over me, just inches from me (felt very uncomfortable) I started to recline back up... He said... these are brand new, we just got these in..... as I started to stand up, the chair started reclining again, without me pressing any buttons. I asked what just happened and he gave me the "Jelly" story. He said the button probably has some Jelly in it, probably some kids come in and play with these chairs and got some jelly in the switch. (Yeah right... Jelly in the switch of a "brand new, just got these in chair") I will never forget the Jelly story. I told him no they didn't, kids did not come in here and eat a Jelly Sandwich on your $4000 chair and get jelly in the button, and he continues with that story, how they have 100's of kids come through the store, and one of the was bound to have jelly fingers (WTH?) I told him that I don't want these chairs, that I'm upset with him for telling me that they had the Hollywoodâ€™s but they didn't, and that I can't work with him. I walked away... I was going to look around the store when I realized he was following me. I went to the front and asked for a manager....
M: Do you have a manger on the floor.
M: I'd like to make a complaint
W: About what?
M: About (fill in name here) PM Me if you want it.
W: Well, I'm right here, so go ahead and complain.
M: I'd prefer to make my complaint NOT in the presence of (fill in name here)
W: I've been here a long time, and blah blah blah.
M: I just told you that I don't want to complain about you with you around, and your not respecting that, thus making the situation worse.
W: Well, you can complain to me, but those chairs look the same.
M: I directly asked you if you had the Hollywood to sit, because I'm going to drive from Lansing unless you have them.
W: The Rodeo chairs look exactly like Hollywood.
M: You are not even listening to me.
I left in a huff, and not happy, I've never been so mad at a sales person in my life. Usually my GF is the one who gets pissy with people and I have to calm her down. I was scream at this guy, and she basically said (lets go your not giving this company any of your business anyways)