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Discussion Starter · #1 ·
I just picked up an LG 55LH90 a few days ago from BestBuy. Love it. I have 30 days to buy the 3yr warranty from BB for $300. This basically covers every problem with the TV I might encounter, aside from me tossing my Wii remote into the screen...lol LG also has a 3yr warranty going at a discounted amount of $162...about half of BB's.


Speaking to both companies, they both tell me how great their warranty is and better than the other, of course. Anyone have any experience with picking up the LG and/or BB warranties and actually having to use them? BB has the calibration included which is pricey on its own.


Here's the LG Warranty info:


- No deductible and no limit on service calls.

- The plan covers all terms covered by LG manufacturer warranty including parts and labor.

- Power surge and spike protection.


Here's the BB Warranty info:


- normal wear & tear

- pixel repair

- burn in coverage

- no lemon policy (if repaired 4x for same prob, you get a new tv)

- power surge repair

- good maintenance reward (double reward points if unused svc)

- initial discounted calibration (don't know if included or a disc$ extra)

- post repair calibration

- telephone troubleshooting


Thank ya!
 

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Quote:
Originally Posted by antmon /forum/post/18284446


Here's the BB Warranty info:

- IN-HOME service by certified techs

- No hidden fees

- No trip charge or deductible

- Preventive maintenance

- normal wear & tear

- heat, dust, humidity

- pixel repair

- burn in coverage

- no lemon policy (if repaired 4x for same prob, you get a new tv)

- power surge repair

- good maintenance reward (double reward points if unused svc)

- initial discounted calibration (don't know if included or a disc$ extra)

- post repair calibration

- telephone troubleshooting


Thank ya!

Fixed your list too***


Within that you described two different plans...


Best Buy offers their BTP & BTPP..

2yr & 4yr BTP = All other things listed besides what is below.

4yr BTPP = Only good if getting TV calibrated by BBY cause they'll cali the replacement tv for free. Also, get TRIPLE points back not double. Telephone support.
 

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For me i would never let BB fix anything of mine. replace.. yes. fix... no!


i cant see how anyone could go wrong "if your gonna get a service pan" by going with the compnay that actual makes the product.


I gueess they both sound good but the million dollar question is......


do they come to the house and fix it or does it get shipped? cause shipping just flat out suks! for multi reason Ex: possible more damage while shipping,the long wait for it to get there,fixed then sent back, and if you have to actually pay for the shipping?


these are questions i would like to know and could you post back and let us know?
 

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Quote:
Originally Posted by Lascivious1 /forum/post/18287993


For me i would never let BB fix anything of mine. replace.. yes. fix... no!


i cant see how anyone could go wrong "if your gonna get a service pan" by going with the compnay that actual makes the product.


I gueess they both sound good but the million dollar question is......


do they come to the house and fix it or does it get shipped? cause shipping just flat out suks! for multi reason Ex: possible more damage while shipping,the long wait for it to get there,fixed then sent back, and if you have to actually pay for the shipping?


these are questions i would like to know and could you post back and let us know?

Why? If they don't fix it right, they'll fix it again. Its not like you have a limit.
 

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I'd get the LG warranty. Paying twice as much for the BB warranty isn't worth it IMHO, over 1/2 the price is pure profit for BB.


- normal wear & tear (both cover this)

- pixel repair (I've never seen a panel with just one or 2 pixels go bad)

- burn in coverage (I've never seen an LCD with burn in)

- no lemon policy (if repaired 4x for same prob, you get a new tv)

- power surge repair

- good maintenance reward (double reward points if unused svc)

- initial discounted calibration (don't know if included or a disc$ extra)

- post repair calibration (Yeah right, I seriously doubt BB techs calibrate every TV after repair)

- telephone troubleshooting (basic consumer level stuff, they are trying to avoid a service call)
 

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Discussion Starter · #10 ·
i'm leaning towards the LG warranty as well....but yes, have to see what the whole story is with how you'd get something fixed...i certaintly don't want to pack a 55" LCD.... i'm also a bit skeptic if i need a warranty to begin with too....


missed the 7pm est window to call, so will try tomorrow on getting more info...
 

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$300.00 covers month 13 through 36...no thanks!
 

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From the LG FAQ:


Q. Who will do the service on my product?

A. Once your LG Premium Care Plan has been activated, you may call the LG Premium Care Plan toll-free number, (866) 558-2559, 24 hours a day, 7 days a week to schedule a service call.


This sounds like they will come to your home for service. If this is confirmed, it doesn't seem like a bad deal.
 

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I was someone who wasn't going to get an extended warranty, but decided to at the last minute. I'm now 3 years into ownership (2 past the end of the manufacturers warranty), and the TV developed a single vertical line of stuck pixels. Now I'm extremely glad I went with the extended warranty, because I'm getting a replacement that I would have had to pay full price for otherwise. I know some people never have anything go wrong, but believe me it is defiantly worth the up front cost to save yourself some serious cash a year or two down the road.
 

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Discussion Starter · #14 ·
just spoke to an LG rep via the 866-618-5775 number listed....


because of the size of the tv, they will send an LG tech to the house to look at and repair....if there are no LG shops in the area, then they will send an affiliated company that is LG certified....there happens to be no "LG" centers by me but there were a half dozen shops that are LG certified within 5mi.


if there is a part to replace, that is covered under warranty as well...


was told the warranty covers everything, except for accidents such as spilling something on it or tossing something at the screen....where the tv is set up right now, it doesn't seem possible for this to happen...but if it did, well i prob deserve to lose out! lol


seems pretty normal in terms of coverage type....


if the tv is repaired a 4th time for the same problem, odds are they will replace it for a new one or something equivelent if that model is no longer available...


also, this 3yr deal kicks in after the 1yr std manuf warranty has passed...so basically, you have 4yrs of some pretty good coverage and some piece of mind...


all in all, seems like a no brainer for the $160 bucks....
 

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Sounds pretty good! I'm waiting to check out the new 55LE8500. If that is priced right and gets good reviews, that will probably be my future tv. Thanks for bringing the LG extended warranty to my attention (I hate extended warranties sold by stores... too expensive).
 

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Discussion Starter · #16 ·
i picked up the warranty from LG directly....they even offer payment options of $54/mo for 3 mos...


will i ever use it? probably/hopefully not....but a small price to pay for some insurance...

 

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I bought a new 55LH90 from BB in 01/2010 (post-Xmas price was $1879 - what a deal!). In May, a "dark" horizontal bar appeared in upper left quadrant of display, almost half the width of TV, and ~3" high. The dark area was due to a section of backlighting LED's that had failed. I had NOT purchased the extended warranty, but the TV was still covered under the manufacturer's 1-yr warranty. Tech came to home for repair and told me they get these failures "all the time", and make this repair on an "almost daily basis" in our area. He ordered new panel from LG. Cost for repair: $3000 (on LG). I will now be purchasing the extended warranty for this TV!
 

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Way back when I purchased my Sony XBR1 I opted for the very first time to purchase an extended warranty. After all, this was a new technology and I wanted to be protected, so I purchased the 4yr BB warranty. In the four years they had a serviceman come and replace the lamp. Also, the optical block had to be replaced about 2 yrs ago. This last repair was done by a traveling service specialist and he did an excellent job.


Would I purchase again from BB...why not? They have done an excellent job both times!
 

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Quote:
Originally Posted by Lascivious1 /forum/post/18287993


For me i would never let BB fix anything of mine. replace.. yes. fix... no!


i cant see how anyone could go wrong "if your gonna get a service pan" by going with the compnay that actual makes the product.


I gueess they both sound good but the million dollar question is......

do they come to the house and fix it or does it get shipped? cause shipping just flat out suks! for multi reason Ex: possible more damage while shipping,the long wait for it to get there,fixed then sent back, and if you have to actually pay for the shipping?


these are questions i would like to know and could you post back and let us know?

LG's service plan includes this:


(a) On-Site Service: On-Site service will be provided for Major Appliances and televisions greater than 42.

All televisions (LCD, Plasma, Projection) with a screen size between 25 and 42 may be serviced either On-Site or depot repair at our discretion. If depot service is required, the cost to transport and/or ship the Product for service will be paid by Service Net. On-Site Service will be provided when your residence is located within fifty (50) miles of an authorized service provider. If you are entitled to on-site service but due to environmental and/or technical requirements, certain repairs can not be completed in Your residence, or if you are located more than fifty (50) miles from the nearest authorized provider, the cost to transport and/or ship the Product for service will be paid by Service Net.
 
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