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Last week I put up a post about my Sony HS51 developing a bright blue corner that was slowly expanding. It was diagnosed by the members of the forum as a blue polarizer panel gone bad. I set up a repair event with Sony and sent my projector to Laredo for an estimate. I received the estimate today.
$2,209.08
Are you F*%#ing kiddin me Sony? I can buy a brand new HS60 for a lot less than that! Crutchfield has it for under $1,300.
F'n unbelievable!
The other thing is the shipping scam run by Sony and UPS. When you send a repair order they send you back shipping information. It reads:
They even give you the address of the nearest UPS Store. And they tell you that the unit will be shipped back to you free of charge, even if you decline the repair. So I take it to my UPS Store and they package it up nice and hand me the bill:
$86.15
For a 22.5# package, (which in the fine print says they billed @ 55#). IOW, they don't ship it back to you for free -- you pay for round trip shipping UP FRONT!
Lastly, and this really ticked me off also, I called the Laredo repair facility before I sent the projector in to see if they could give me an estimate for the specific repair cost of a blue polarizer panel. Surely, they have a schedule of what specific repairs cost. "We can't tell you anything until the unit arrives here." I never would have spent the time, trouble, effort and money to send it to them if I had any idea it was going to cost this much.
Anyway, I'm off to research new projectors. Sony projectors go to the bottom of my list.
Craig
$2,209.08
Are you F*%#ing kiddin me Sony? I can buy a brand new HS60 for a lot less than that! Crutchfield has it for under $1,300.
F'n unbelievable!
The other thing is the shipping scam run by Sony and UPS. When you send a repair order they send you back shipping information. It reads:
Quote:
Sony has an agreement with The UPS Store. If you take your unit to the UPS Store, you will receive the benefit of a discount on all packing and shipping materials and their experts will professionally package your unit for shipment to the address above.
They even give you the address of the nearest UPS Store. And they tell you that the unit will be shipped back to you free of charge, even if you decline the repair. So I take it to my UPS Store and they package it up nice and hand me the bill:
$86.15
For a 22.5# package, (which in the fine print says they billed @ 55#). IOW, they don't ship it back to you for free -- you pay for round trip shipping UP FRONT!
Lastly, and this really ticked me off also, I called the Laredo repair facility before I sent the projector in to see if they could give me an estimate for the specific repair cost of a blue polarizer panel. Surely, they have a schedule of what specific repairs cost. "We can't tell you anything until the unit arrives here." I never would have spent the time, trouble, effort and money to send it to them if I had any idea it was going to cost this much.
Anyway, I'm off to research new projectors. Sony projectors go to the bottom of my list.
Craig