[rogo]

My display has the buzzing problem (sept manufacture). I am unsure what to do about it. Do I call Dell and make them take it back? Do I take it in for service and make them fix it?


What are your thought? I know New Jersey can fix it, but can their facility here in Northern California (not sure where it is)?


I think maybe sending it back is the way to go.


Please offer suggestions.


Mark

 

[xorcist]

> please offer suggestions


Did you call Dell service

you dont want to return anything without

first talking to a vendor, but I'd try

panasonic service, because I would not want

to be shipping a plasma all over


If that does no good, call one of the local

authorized panasonic plasma dealers in your area.


The panasonic web page can give you a list

of dealers.


Northern California has a bunch, its where I

found the dealer I bought from in Sunnyvale

 

[Prosumer.tv]

Panasonic's repair facility in No. Calif. is in So. San Francisco. You can see it from 101 as you drive by.

 

[rogo]

Update: Dell has arranged for an exchange, but there is a mega catch.


The money-back guarantee is only 30 days. If a new one comes before then and it works, I am set. If it doesn't, I will have to send this one back and lose out on the super-low price.


I will then sit and wait until Jan/Feb for the Pioneer and probably also be a dealer by then (that will mitigate the price pain somewhat, but not the lack-of-plasma pain).


This set is cool. I hope I don't have to send it back because the replacement is delayed.


Anyone have a contact at Electrograph to find out if there are still any in stock?


Mark

 

[diesel4555]

As a newbie forgive for asking for the Dell contact info....