Motorola converter boxes have many features that may or may not be implemented by local cable franchises. Some are listed in the model-specific PDF user manuals accessed on the Motorola website.
Cable company customer service associates may not be aware of these features. Techs and installers may be able to provide more information. I've observed installers accessing configuration screens, using the standard Comcast remote, where all manner of options and services may be enabled or disabled. These installers closely guard the manner in which they access those screens.
Motorola converter boxes have many features that may or may not be implemented by local cable franchises. Some are listed in the model-specific PDF user manuals accessed on the Motorola website.
Cable company customer service associates may not be aware of these features. Techs and installers may be able to provide more information. I've observed installers accessing configuration screens, using the standard Comcast remote, where all manner of options and services may be enabled or disabled. These installers closely guard the manner in which they access those screens.