Canadians experience with Sanyo Z2 or Studio Experience 2HD warranty service?

I sent my Z2 in for service. I had a monster dust blob that I could not remove myself; I thought that the panels might have been misaligned because along the right hand side of the projected image a 2 to 3 pixel wide green band was projected; and I wanted them to have a look at the vertical banding.


First things first: I originally contacted Sanyo service USA by mistake. They were more than happy to have a look at my projector until that they found out that I was calling from the 514 telephone area code. They were even willing to pay for the shipping to and from. He put me in contact with Sanyo Service Canada.


They were't as happy to have a look. Apparently, they only pay shipping both ways for their business projectors, an no matter how much haggling with their manager could convince them otherwise. I had to pay for shipping to get it there.


The guys were actually pretty good. They might not have known what "vertical banding" was, but at least they called me up to ask. They called me a number of times to update me on their work. This, I appreciated. At the end of the day, they were able to clean away the dust blob. The misalignment was within spec, they claimed, but they tweaked it regardless. Vertical banding, or "the bar code effect" as I explained it to them, apparently did not exist to their eyes -so nothing was done about it.


They shipped it back to me at their cost as soon as they were finished. Round trip: four days.

Quote:
Chris, read all about it here .

As for Sanyo's service, I'm fortunate enough to live in the GTA, and getting to their offices at Hwys 400 and 7 is a thirty-minute snap. Dropped the PJ off on a Wednesday, was called to come and get it the following day. Despite my concerns detailed in the other thread (none of which occurred to me while the PJ was in the shop; duh!), their service was quick and friendly enough, although they wouldn't budge on their position regarding the bulb being out of warranty. Also, Sanyo could have saved me some effort by selling me a replacement bulb at a reasonable price ($695CDN?? What?!?), but I understand that they're simply attempting to encourage dealer sales.

I think I may give them a call and hopefully get a tech's ear regarding my issues. But if this second bulb doesn't last appreciably longer, this PJ will be for sale, and it'll be bye-bye Sanyo. Cheers.


DS.