I have a Harmony 659 and I'm having trouble updating it. I made all the changes I wanted via the Harmony software on our laptop and when I connect the remote and try to update it, it won't take - the progress bar just says 0% complete and won't go any farther. I called Harmony about this and they told me that it's because I have a wireless network connection and not a hardwired one. He said that he would escalate the problem to a level 2 tech support person who would call me, but I never heard back. Does anyone know what I can do to get this working again?