Okay. With some persistance I was able to get ahold of the owner today. We had a good long amiable talk. This is what I learned. The recession is over. He is too busy with new installs to provide my automation support. He indicated that he is busy with new installs and that with his business model he can make more money with new installations because he is able to make 40% or so on the hardware in addition to labor and programming charges. I am more of an enthusiast than his typical customer. His typical customer leaves all hardware decisions to him and he sells Runco, Kaleidescape etc. I like to pick out my own hardware. A few months ago, I sold my G90 and bought a JVC RS20 from AVS. I hung it myself (although need the RS 232 programming). I bought the 15k Denon pre-amp and power amp combo and need the programming and installation. I could install myself, but am willing to pay. I offered to pay extra for labor and programming, but that is not his business model. He is committed too far into the future to be able to promise to help me.
He does indicate that he will give my source code to a local company of ex-crestron employees (? Pantech?).
He also indicated that he would tie up the loose ends from unfinished work from November. I am concerned about Lutron hardware support as I have always bought from them and am not aware if this can be bought online.
If anyone that does custom installation / Crestron / Lutron is having issues finding customers, it appears to me that Dallas/Ft Worth is underserved.
Kevin