Here's my side.
Yes, I wrote that email. THe blanked out words start with an a and end in an e for those that are interested.
I sold Jakob an Ampro 2000 in July 2004. Over a YEAR ago. He's right, in a week where I shipped out 8 sets according to my waybills, I managed to send him the wrong AmPro. We did discuss whether I would send him parts to correct the issue (lower hour tubes, etc) and he agreed to take the parts instead of swapping the unit out (as he states above). I remember sending the tubes out right away. Despite his claims, the set was fully tested and working when it left.
Over the course of the next 3 months at his request, I sent him tubes, a registration board and the hard to find CPU board. In fact I just looked it up, I sent out the projector on July 1, I sent the boards and tubes out on the 14th of July. The problem was therefore corrected. In October of 2004 I sent him a HVPS that failed. On Jan 3 2005 I sent him a LVPS. I don't know how many parts he really needed, I don't have the old ones back to determine whether he was looking for backup parts to keep or whether he actually had issues with his set.
I have since sent COUNTLESS emails to Jakob asking for the parts back and have sent him parts for a failure that occurred well after the 90 day warranty at no charge. The last demand from him was to fix the shifted raster issue. I told him I'd be happy to help once I got my parts back. Quote:
> >I'll let you know once I get my parts back, I figured it out.
He then threatened to list the parts on eBay so that I could buy them back. That was this May, 10 months after I sold the set. And I quote:
If you don't help me you can buy them on ebay in a few days.
As of today, I still don't have my parts as he states above. "Not in a rush'? That's an understatement. Yes, I can be SLOOOW, but not that slow. I even told him to send the parts back collect.
I did contact both the Ca. police and the local cops, but they really don't have time for petty stuff like this.
So I lost it as I was going through old emails. Broken promises and the threat of selling off parts that I loaned in good faith made me lose it. No, I'm not apologizing. Frankly I have enough AmPRo parts to get me by but Jakob, you won't get ANY service from me EVER if you don't send those parts back. It's been over a freaking YEAR!
It's because of people like you (and others that simply forget to send back loaner parts rather than hold them hostage) that I don't send out loaner parts now. I'm pretty easy going, even when the phone rings at 5:45 AM from a New Yawker that forgets that the West Coast is 3 hours behind them. I bend over backwards to take care of my customers, I think most people here would agree, but you pushed the limit way too far.