I have Comcast.
I just got a DCH 3416 to replace my 6412. The box is connected to the TV via HDMI. The box seems to freeze up regularly after 10-15 mins of watching tv. The program will continue to play but I can't change channels, go into the menu or do anything unless I unplug the box. Sometimes the video will freeze but the audio keeps playing.
After I unplug the box and it starts back up it will work fine for a little while but then freeze again.
Is this a defective box? Should I exchange it for another? Thanks.
I just got a DCH 3416 to replace my 6412. The box is connected to the TV via HDMI. The box seems to freeze up regularly after 10-15 mins of watching tv. The program will continue to play but I can't change channels, go into the menu or do anything unless I unplug the box. Sometimes the video will freeze but the audio keeps playing.
After I unplug the box and it starts back up it will work fine for a little while but then freeze again.
Is this a defective box? Should I exchange it for another? Thanks.