[whmacs]

Hi All,

After three months of trouble free operation, last night I noticed a black dot on the screen while watching my Infocus 5700. This wasn't there last time I used the projector. On closer inspection it is a dead pixel. Now that I know its there I keep staring at it! Its really bugging me! Is this something that is fixable under warranty? I had a look on Infocus's site but couldn't see anything about their pixel policy? Being a long weekend here in Australia I haven't spoken to my dealer yet, (being in Australia means I also have to deal with the distributor and not Infocus directly), so any information would be great before I speak with them.


Thanks,

Stephen

 

[John P]

In the US Infocus warranty covers single dead pixels.

 

[John Schuermann]

Even single dead pixels will be covered by Infocus (not officially, but unofficially) under warranty. They are one of the few manufacturers that will do so - most require 6 or more dead pixels before they'll consider it a warranty issue.


JOHN

 

[whmacs]

Thanks guys for the reponse. I'll keep the group posted on how I go.


cheers,

Stephen

 

[DeNoN_MaN]

Sanyo doesnt replace anything with a dead pixel.


Well I sent my PLV-70 back anyways, and lo and behold I got it back in 2 days with 0 dead pixels.


People working in the company will tell you that they dont replace anything in a proj with dead pixels, but they really do.


I think InFocus covers it in the warrantee anyways, so you should be fine.