Discussion Starter · #1 ·
Is the dead pixel policy at ********** old news? According to their web site, they will replace Sharp 9000 and AE100 projectors if they have one or more dead pixels. The customer has to pay shipping. Text of the policy is as follows:
Has anyone had to use this policy yet? I wonder what they do with the bad units - this could be quite expensive if they see lots of returns since I doubt there is much of a market for projectors with known dead pixels. If this policy can be maintained, then the whole Japan/North American dealer thing will intensify even further
|We have started Zero DEAD(or stuck) Pixel Policy about Panasonic TH-AE100 and all of Sharp projectors.|
We will replace instanly(within a week) your AE100 with a dead or stuck pixel with new units.
In that case, shipping cost of item's round trip will be your burden. No other cost will be needed.
This policy will be applied only to custmers who bought Panasonic or Sharp projectors from May 01, 2002.
Instant and unconditional replacement of defective unit is valid for 30 days from item's arrival on you.
It does not mean that other projectors or previous purchasers cannot deserve replacement of defective projectors.
In latter case, it may need longer time and negotiations with makers and our dealers for replacement, rarely unsucessful.