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Dead WiFi on Marantz 7011
My wifi went out overnight.
I see there are reboots, to the factory settings, for this mentioned this week, so it must be a new common issue. I did the reboot once but it did not work. I tried it again letting it run overnight and was still trying when I woke up. This is supposed to be a 15-20 minute fix.
As soon as I go to WiFi music, it shows "Please Wait" and spins for hours.
I got into settings and it showed the address as 0-0-0-0.
Does anyone have any suggestions?
Thanks
I see there are reboots, to the factory settings, for this mentioned this week, so it must be a new common issue. I did the reboot once but it did not work. I tried it again letting it run overnight and was still trying when I woke up. This is supposed to be a 15-20 minute fix.
As soon as I go to WiFi music, it shows "Please Wait" and spins for hours.
I got into settings and it showed the address as 0-0-0-0.
Does anyone have any suggestions?
Thanks
1 - 15 of 15 Posts
Try power cycling your modem and 7011. I've had my own Marantz lose connection, and that's what brought it back for me.No one else has had this issue?
Do you mean reset? I tried this. But this just said wait and spinning circle for hours.Try power cycling your modem and 7011. I've had my own Marantz lose connection, and that's what brought it back for me.
Press to turn on the power to the unit.
Use INPUT SELECTOR to select “Online Music”.
Press and hold the main unit's BACK and ENTER at the same time for at least 3 seconds.
Remove your fingers from the two buttons when “Network Reset...” appears on the display.
“Completed” is shown in the display when the reset is complete.
Then I did a factory reset and it is still not working. The wi-fi may be working, but I have no MAC address, which is needed before wi-fi will work. I tried Ethernet cable also with no luck.
No, I mean unplug the modem, and unplug the 7011, wait a few minutes, then plug the modem back in and then plug the 7011 back in.Do you mean reset? I tried this. But this just said wait and spinning circle for hours.
Press to turn on the power to the unit.
Use INPUT SELECTOR to select “Online Music”.
Press and hold the main unit's BACK and ENTER at the same time for at least 3 seconds.
Remove your fingers from the two buttons when “Network Reset...” appears on the display.
“Completed” is shown in the display when the reset is complete.
Then I did a factory reset and it still not working. The wi-fi may be working, but I have no MAC address, which is needed before wi-fi will work.
Unfortunately, if the board that supports wifi has died, it's a relatively expensive replacement part.
I bought a used Denon with a bad wireless board (so wifi, bluetooth, etc were dead). I used the ethernet port instead. If it's too far to run an ethernet cable, try Homeplug/Powerline adapters to make use of your house wiring. It's not very expensive, and certainly less than the replacement board.
Some even give you back the outlet.
I bought a used Denon with a bad wireless board (so wifi, bluetooth, etc were dead). I used the ethernet port instead. If it's too far to run an ethernet cable, try Homeplug/Powerline adapters to make use of your house wiring. It's not very expensive, and certainly less than the replacement board.
Some even give you back the outlet.
My wifi went out overnight.
...
Does anyone have any suggestions?
They do make wifi to Ethernet adapters (aka bridge) and some wifi routers can also work in this mode to bridge wifi and Ethernet networks together.
If you have cable, MoCA is another option.
If you have cable, MoCA is another option.
I will try all of these suggestions. Marantz told me that with no MAC address, wireless will not work as they must talk to each other first.
My unit is not even a year out of warranty and the part is discontinued. I thought parts had to be available for at least 7 years.
I can buy a WiFi receiver to hdmi input to save wireless music, but can never update again unless fixed.
I connected a 50’ cable through house to try, but my unit does not even work with this.They do make wifi to Ethernet adapters (aka bridge) and some wifi routers can also work in this mode to bridge wifi and Ethernet networks together.
If you have cable, MoCA is another option.
Can you provide a link to what you are recommending.
This may
I can get a device to accept wireless music and input through hdmi.
If my unit has been reset to factory, did I lose all updates installed?
if so, how could in reinstall them?
I tried an Ethernet cable. With no MAC address, I cannot get hard wired or wi-fi to work. I will try unplugging all and restart all.Unfortunately, if the board that supports wifi has died, it's a relatively expensive replacement part.
I bought a used Denon with a bad wireless board (so wifi, bluetooth, etc were dead). I used the ethernet port instead. If it's too far to run an ethernet cable, try Homeplug/Powerline adapters to make use of your house wiring. It's not very expensive, and certainly less than the replacement board.
Some even give you back the outlet.
I can get a device to accept wireless music and input through hdmi.
If my unit has been reset to factory, did I lose all updates installed?
if so, how could in reinstall them?
If the ethernet cable didn't help, you may have another bigger issue in that networking in general is dead.
Does bluetooth work? If so, it's an indicator that networking in general is dead, most likely taking wifi, airplay and heos with it.
You could add an inexpensive external streamer to get the functionality back, but the repair is probably pricey because of the parts.
To check the firmware status, you can go to the menu to see what version it is.
Does bluetooth work? If so, it's an indicator that networking in general is dead, most likely taking wifi, airplay and heos with it.
You could add an inexpensive external streamer to get the functionality back, but the repair is probably pricey because of the parts.
To check the firmware status, you can go to the menu to see what version it is.
I tried an Ethernet cable. With no MAC address, I cannot get hard wired or wi-fi to work. I will try unplugging all and restart all.
I can get a device to accept wireless music and input through hdmi.
If my unit has been reset to factory, did I lose all updates installed?
if so, how could in reinstall them?
I need to find one that is parts only. Or a cheap one later.If the ethernet cable didn't help, you may have another bigger issue in that networking in general is dead.
Does bluetooth work? If so, it's an indicator that networking in general is dead, most likely taking wifi, airplay and heos with it.
You could add an inexpensive external streamer to get the functionality back, but the repair is probably pricey because of the parts.
To check the firmware status, you can go to the menu to see what version it is.
I connected a 50’ cable through house to try, but my unit does not even work with this.
Can you provide a link to what you are recommending.
Linksys WET11 Wireless Ethernet Bridge : Amazon.ca: Electronics
Linksys WET11 Wireless Ethernet Bridge : Amazon.ca: Electronics
www.amazon.ca
Canadian VPN giving me canadian amazon. But basically it's another router that gets its signal from your main router.
So you have original router > connection over wifi > bridge (placed near the AVR) > ethernet cord > AVR
If your AVR has no ethernet port then this won't be useful. But if it does....Well that should solve your issue
But if it didn't work directly connected via ethernet there is something else wrong with it. None of these solutions may work.
Cheapest alternative is probably just using something else to stream music assuming you can't connect the AVR directly to the internet. Especially if you have an old laptop lying around or something.
On my 6011, wifi was never particularly stable to begin with. A Chromecast or old AppleTV (depending on your ecosystem of choice) might be the easiest way to get your streaming audio capabilities back... or a good excuse to upgrade to a Chromecast 2020, Shield TV, or Apple TV 4K for all your streaming audio/video needs.
My 7011 is doing the same thing as the op. I tried the network reset amd it’s just spinning with no remedy. Curious, Did op, or anyone with this issue figure out a fix?
1 - 15 of 15 Posts
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