Can you confirm that the PGenerator boots correctly and that you get the boot splash screen as below.
View attachment 3117853
Can you also confirm that you have added the PGenerator as a device correctly and that the device ip address has been correctly configured.
View attachment 3117854
If you are using the Direct LAN connection between the PGenerator and your calibration computer then enter "0", otherwise if connected via a router use Discovery or look for the ip address in the router configuration page (using the routers web GUI).
After confirming both of the above are correctly configured, you must check your firewall to make sure it is not blocking the connection to PGenerator.
If you are still having issues with Direct LAN connection, just try to connect the PGenerator to the network temporarily via the router and use the Discovery feature from Modify -> Modify Device (your calibration computer can be connected to Wi-Fi for this). Reboot the PGenerator device (remove power -> restart).
Once the PGenerator has rebooted, try and connect to the device via Device Control once again. If it has connected then it will point to a Windows network configuration issue, y
ou can refer to this post for some ideas to try.