Hello all. I'm in a situation and I'm not sure what to do next.
Last April I purchased a Denon 2113ci AVR from Paul's TV. Great customer service and attention during and after the sale.
In the summer, I noticed static coming from the left front speaker. The only way I can describe the static is the same sharp crackling noises one would hear when turning an old car radio. It's always there, and sometimes drowns out the sound during quieter scenes in movies and shows.
Over the next few weeks, I tried several combinations of everything possible to isolate the problem:
- Checked all connections from AVR to speaker for loose connections
- Tried several different speakers
- Tried different speaker wires
- Experimented with different inputs powered on, powered off, and disconnected. (The static appears even with the AVR alone on a table with just the one speaker connected.)
- Plugged the unit into different outlets around the house, as well as at a friend's house.
- Observed that Volume of static is relative to volume knob position, and Static is present only in main zone, left front speaker
When I contacted Denon in September, they instructed me to send the unit to a company called Panurgy. They sent the AVR back to me, saying that they tested it for three days and could not replicate the situation.
Now, for the first time since then, I finally have time to mess with this again. So I pulled the unit out of the box and tried hooking it up again -- sure enough, the static was still there and loud as ever. I contacted Denon customer service in hopes of a resolution. Although he was very polite and sincere while saying it, all the Customer Service guy would tell me was "Since they tested the unit and found nothing wrong, there's nothing I can do for you, unless of course you want to send it back or have a different authorized shop look at it."
At this point I'm incredibly frustrated, and I'm not sure what to do. I find it very hard to believe that after running the unit for three days and no static appeared. I'm not exactly thrilled at the idea of paying to ship it elsewhere just to told "nothing's wrong" again either.
I realize that returning it to Paul's TV is out of the question as it is past the 30- day mark, and the AVR has been installed and used.
Has anyone else dealt with something like this before? What can I learn from your experience?