Denon 4311 update problem

Welcome to AVS Forum.


There are two types of firmware information notices, an "update" (fixes) and an "upgrade" (new feature), the latter referring to the Airplay "upgrade" which can be done after you're able to successfully "update" the firmware. If you don't have a "wired" connection from the AVR to your router, ideally that is what's best for firmware updates/upgrades. Regardless, as noted in the Owner's manual p. 106, either press/hold the ON/STANDBY button for more than 5 seconds, or unplug the AVR for a few minutes at which point the AVR will attempt the update again.


Also note there is a dedicated Denon AVR-4311CI Owner's thread ---> http://www.avsforum.com/t/1274153/the-official-denon-avr-4311ci-avr-a100-thread-no-price-talk/0_50

Thanks very much for your reply; much appreciated. I did try your suggestion but it is caught in this endless loop, it would seem. I do have the connection via ethernet cable; it acknowledges the update, counts back from 6 mins, then stops at 4 mins and goes back into the loop, over and over...

I get the message: Please wait, update retry, then Ether IMG, Updating 6 mins... back to the loop each time. It won't go down beyond the 4 mins...

Very strange...

Let it continue and eventually it should complete successfully. Once it does, you can register for the Airplay Update on Denon's website ---> http://usa.denon.com/us/Airplayus/index.html

Hi,

Did you eventually get this resolved? If so, how? I have the exact same problem. I have turned off update and upgrade notifications ( quickly when it cycles) to no avail as the loop continues. Unplugging does not do anything either although I will try several minutes vs seconds next time. Should really have a "try again?" prompt or something. Has been looping for a few hours now, very frustrating. Anyone else find a solution? AVR unusable at this point.

Thanks,

Ron

Hi,

Like Huey's, the registration for AirPlay upgrad was done first, then install/upgrade process is started, then stuck in loop. Another thread here suggested the "turn off notification" which has been done with no effect.

Thanks,

Ron



Quote:
Originally Posted by Rottenronnie  /t/1416109/denon-4311-update-problem#post_22407080


Hi,

Did you eventually get this resolved? If so, how? I have the exact same problem. I have turned off update and upgrade notifications ( quickly when it cycles) to no avail as the loop continues. Unplugging does not do anything either although I will try several minutes vs seconds next time. Should really have a "try again?" prompt or something. Has been looping for a few hours now, very frustrating. Anyone else find a solution? AVR unusable at this point.

Thanks,

Ron

Click to expand...

¿Did you try a fabric reset?

Not sure what you mean by fabric reset?

Thanks

he means factory reset, was probly using a smart phone and it auto corrected his spelling , incorrectly i might add. Look in you manual on how to do a factory reset.

Thanks guys, I have tried the processor reset to no avail. I have now read that ther might be way to reset the internal network card, I will try that next . Have to wait agin until safe to do so, right after reboot. Any other thoughtsZ.


Thanks

For those interested, holding the up and down arrow and power at the same time resest the network card (I think) and stopped the AVR from the infinite loop so it least now I can use the amp. Not sure where I go from here but traveling for a few days so it will have to wait.

Thanks,

Ron

Rottenronnie said:

For those interested, holding the up and down arrow and power at the same time resest the network card (I think) and stopped the AVR from the infinite loop so it least now I can use the amp. Not sure where I go from here but traveling for a few days so it will have to wait.

Thanks,

Ron

Click to expand...

For
Anyone still searching for dilutions on this as I was just now, this information still works. It just saved my receiver today.

Marcusc20 said:

For
Anyone still searching for dilutions on this as I was just now, this information still works. It just saved my receiver today.

Click to expand...

As a reminder, the UP/DOWN arrow reset not only does a Network Reset but also does a microprocessor reset so unless you have a backup of the config.dat file to a PC file, the AVR configuration will have to be completed again as well as running Audyssey again.

My 4311 has been sitting unused for the past 4 years, but I guess this is good to know for future reference.