Just got my receiver back today.
After I had spent the time (and $800 USD) to very carefully pack and double box it before I sent it in for the upgrade, Denon shipped it back to me only in it's original container. The exterior of the box was pretty beat up, and when I opened it, discovered my freshly upgraded AVR-580X broken.
The styrofoam on the bottom was pulverized, and the flip down door on the front of the unit is completely broken off and scratched. Also, somehow an appreciable amount of fine brown dust (dirt), got into the box and pretty well coated it the receiver. Have not plugged it in for fear of what might happen.
It's been a few hours, and I must say, I'm still fuming! When I loan something to somebody that I paid $3K for, I expect them to treat it with the same care that I do. Ever hear of double-boxing????!
Phoned the repair facility immediately (Torrance, CA), and they are sending a shipping label to once again place it into the hands of the "destructors" (aka 'men in brown'). They said they would do a full evaluation and repair anything that was wrong. This shouldn't even be necessary.
Bottom line, my 'new' 580X has been turned into a factory "B" refurb, and I'm going to be stuck with a lesser receiver than I purchased due to other's negligence. Owners BEWARE!
Sorry for venting, but in the words of Steve Martin, "Ecuuuuuuse ME, but I'm P****D!"
(will be on the road next 3 days, so any replies from me will have to wait until then)
After I had spent the time (and $800 USD) to very carefully pack and double box it before I sent it in for the upgrade, Denon shipped it back to me only in it's original container. The exterior of the box was pretty beat up, and when I opened it, discovered my freshly upgraded AVR-580X broken.
The styrofoam on the bottom was pulverized, and the flip down door on the front of the unit is completely broken off and scratched. Also, somehow an appreciable amount of fine brown dust (dirt), got into the box and pretty well coated it the receiver. Have not plugged it in for fear of what might happen.
It's been a few hours, and I must say, I'm still fuming! When I loan something to somebody that I paid $3K for, I expect them to treat it with the same care that I do. Ever hear of double-boxing????!
Phoned the repair facility immediately (Torrance, CA), and they are sending a shipping label to once again place it into the hands of the "destructors" (aka 'men in brown'). They said they would do a full evaluation and repair anything that was wrong. This shouldn't even be necessary.
Bottom line, my 'new' 580X has been turned into a factory "B" refurb, and I'm going to be stuck with a lesser receiver than I purchased due to other's negligence. Owners BEWARE!
Sorry for venting, but in the words of Steve Martin, "Ecuuuuuuse ME, but I'm P****D!"
(will be on the road next 3 days, so any replies from me will have to wait until then)