I have my Denon connected to 3 displays. My main Sony TV, projector and an LG zone 2 TV and I don't see what you're describing.
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Denon AVR-X6700H - Projector + TV HDCP problems
TLDR: HDCP issues when I have two displays connected to the receiver, resolved when only one is plugged in at a time. Denon receiver should be capable of outputting two displays without a problem, this has been tested with multiple different HDMI cables.
All,
Dealing with what is turning into a long saga here. I previous had a 6400H that after a long stint of troubleshooting got sent into Denon for repair as after using 4 different cables was having HDCP issues. Basically the picture comes in then flashes away and comes back in a loop. After 10 weeks Denon agreed to replace it with the 6700H which I received yesterday and now it is apparent that the receiver was not the problem as it is even worse with this new receiver.
This morning I turned on the TV with the projector off, but plugged into the monitor 2 output on the Denon. The picture started cycling again to my dismay even worse than before and even on my TV when it was previously only on my projector. After troubleshooting I found that if I unplug the projector and power cycled the receiver, the problem for the TV at least was resolved. I will unplug the TV tonight and test with the projector which based off of this I believe will work fine if it is the only thing plugged in. Does anyone have experience with HDCP issues while having two displays plugged in, again I have tried multiple different HDMI cables as well as making sure their versions of HDCP are compliant with the sources. This is a Sony Bravia XBR-85X850F and the projector is Sony VPL-VW295es although I am not sure that really matters since it seems this is a receiver issue.
Any suggestions would be appreciated, the only thing I can think of doing is to buy a separate HDMI switch that will detect which are on and expose that to the receiver which seems like a silly step to have to take as the receiver is supposed to handle two outputs just fine. Something I forgot to mention, all of these HDMI cables to the sources and displays are all Monoprice 18GBPS cables. The HDMI to the project is a 48GBPS as I spent more trying to resolve this for that one. I have now purchased 48GBPS cables for all of the sources as well which I am waiting to receive although I do not think that is the ultimate answer.
I will attempt to contact Denon support again, but I have little hope they will be able to assist like the first time.
All,
Dealing with what is turning into a long saga here. I previous had a 6400H that after a long stint of troubleshooting got sent into Denon for repair as after using 4 different cables was having HDCP issues. Basically the picture comes in then flashes away and comes back in a loop. After 10 weeks Denon agreed to replace it with the 6700H which I received yesterday and now it is apparent that the receiver was not the problem as it is even worse with this new receiver.
This morning I turned on the TV with the projector off, but plugged into the monitor 2 output on the Denon. The picture started cycling again to my dismay even worse than before and even on my TV when it was previously only on my projector. After troubleshooting I found that if I unplug the projector and power cycled the receiver, the problem for the TV at least was resolved. I will unplug the TV tonight and test with the projector which based off of this I believe will work fine if it is the only thing plugged in. Does anyone have experience with HDCP issues while having two displays plugged in, again I have tried multiple different HDMI cables as well as making sure their versions of HDCP are compliant with the sources. This is a Sony Bravia XBR-85X850F and the projector is Sony VPL-VW295es although I am not sure that really matters since it seems this is a receiver issue.
Any suggestions would be appreciated, the only thing I can think of doing is to buy a separate HDMI switch that will detect which are on and expose that to the receiver which seems like a silly step to have to take as the receiver is supposed to handle two outputs just fine. Something I forgot to mention, all of these HDMI cables to the sources and displays are all Monoprice 18GBPS cables. The HDMI to the project is a 48GBPS as I spent more trying to resolve this for that one. I have now purchased 48GBPS cables for all of the sources as well which I am waiting to receive although I do not think that is the ultimate answer.
I will attempt to contact Denon support again, but I have little hope they will be able to assist like the first time.
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Well, good to know someone else is running multiple displays successfully. The last hope that I have is to replace those source HDMI cables in hopes that is where the problem stems from. Unless I have the same issue with multiple cables though, I had similar issues last night with my Blu-ray player so I am not holding high hopes that will fix it. Any other troubleshooting suggestions are welcome.I have my Denon connected to 3 displays. My main Sony TV, projector and an LG zone 2 TV and I don't see what you're describing.
Maybe it’s the way one of your displays interacts with the Denon. Borrow a different display from a friend and try combinations. Maybe replacing one your displays with something else is the solution.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Mike, do you always have your two displays on in zone 1 simultaneously? If so, would you mind leaving one off and seeing if you have the same problem? I have now tested just having the projector plugged in alone and so far it is solid, so that takes out the cables as being the problem again. At this point I am baffled, Denon has escalated the problem, I wonder if there is not some kind of incompatibility like Augie mentioned.I have my Denon connected to 3 displays. My main Sony TV, projector and an LG zone 2 TV and I don't see what you're describing.
Never mind Mike, I just tried with both displays on and they both flash out and back still.Mike, do you always have your two displays on in zone 1 simultaneously? If so, would you mind leaving one off and seeing if you have the same problem? I have now tested just having the projector plugged in alone and so far it is solid, so that takes out the cables as being the problem again. At this point I am baffled, Denon has escalated the problem, I wonder if there is not some kind of incompatibility like Augie mentioned.
I have a Denon X6200 and I have my TV and my projector both plugged into outputs 1 and 2. My TV won't display any picture unless my projector is turned on also. I can not get any sound from my X6200 from Pandora or the Tuner unless I first turn on my projector and then power the projector back down. Basically while the projector is plugged in to the HDMI output, it has to be powered on for anything else to work!!!
Wow man, that is much worse than my problem. At least I can swap which individual one is plugged in without problem. I have ordered an HDMI splitter to just go from the single receiver output that will then be duplicated to both displays. It can pass through HDCP or based off of the two displays abilities supply it's own. We will see if that fixes the problem. I'm wondering if this use case is just niche enough it isn't tested.I have a Denon X6200 and I have my TV and my projector both plugged into outputs 1 and 2. My TV won't display any picture unless my projector is turned on also. I can not get any sound from my X6200 from Pandora or the Tuner unless I first turn on my projector and then power the projector back down. Basically while the projector is plugged in to the HDMI output, it has to be powered on for anything else to work!!!
I can swap them. It's just that as long as the projector is connected at all... It demands to be running before allowing the receiver to perform. I can disconnect the projector and everything runs as it should.Wow man, that is much worse than my problem. At least I can swap which individual one is plugged in without problem. I have ordered an HDMI splitter to just go from the single receiver output that will then be duplicated to both displays. It can pass through HDCP or based off of the two displays abilities supply it's own. We will see if that fixes the problem. I'm wondering if this use case is just niche enough it isn't tested.
When connecting more than 1 display to an AVR's HDMI output, the HDMI output will be done @ the lowest resolution setting of the connected displays. Also note some handshake issues may arise if any of the displays are not HDMI certified and may have different timing specs...
Just my $0.02...
Just my $0.02...
Thanks, they are both 4k although the Sony is true 4k and the TV is the 3840x, still no reason I can think of for this problem. The cables are all certified and like I said, they work on their own.When connecting more than 1 display to an AVR's HDMI output, the HDMI output will be done @ the lowest resolution setting of the connected displays. Also note some handshake issues may arise if any of the displays are not HDMI certified and may have different timing specs...
Just my $0.02...
I see the same thing with my 4700 + Samsung TV + JVC projector. With both plugged in, and either one on Standby, the other wouldn't work reliably.
The only sensible solution I could find was to use the Quick Select settings on the Denon. So now my Quick Select 1 has only HDMI 1 (the eArc one) enabled, which is for my TV viewing. Quick Select 2 has only HDMI 2 (monitor) enabled, which is for my projector. Quick Select remembers a bunch of other settings, such as the input as well. Turns out this is a real nice way to handle this.
The only sensible solution I could find was to use the Quick Select settings on the Denon. So now my Quick Select 1 has only HDMI 1 (the eArc one) enabled, which is for my TV viewing. Quick Select 2 has only HDMI 2 (monitor) enabled, which is for my projector. Quick Select remembers a bunch of other settings, such as the input as well. Turns out this is a real nice way to handle this.
Sounds like a good work around, I saw the quick select options in the web GUI, how do you configure and select them with the remote or with Google if you've played with that? Possible to add a few screenshots maybe, seems this workaround might help quite a few folks in this thread? I'm surprised the amount of people with this problem and Denon not doing anything about it even on their newest receivers.I see the same thing with my 4700 + Samsung TV + JVC projector. With both plugged in, and either one on Standby, the other wouldn't work reliably.
The only sensible solution I could find was to use the Quick Select settings on the Denon. So now my Quick Select 1 has only HDMI 1 (the eArc one) enabled, which is for my TV viewing. Quick Select 2 has only HDMI 2 (monitor) enabled, which is for my projector. Quick Select remembers a bunch of other settings, such as the input as well. Turns out this is a real nice way to handle this.
On a positive note at least I got a free upgrade to a 6700 even if it took months. Time to get back to work on it, thanks again.
It's simple. Just change your settings to the configuration you want, such as change the HDMI to be output to HDMI 1 only, and press and hold the Quick Select 1 button on the remote to store the settings. Then change your settings and press and hold on Quick Select 2.
There's information in the manual on what it saves. This is for the 4700: Changing the settings AVR-X4700H
I've no idea how this works with Google automation.
There's information in the manual on what it saves. This is for the 4700: Changing the settings AVR-X4700H
I've no idea how this works with Google automation.
Okay I'll give it a shot, but I'm pretty sure during my troubleshooting I tried selecting just monitor 1 and monitor 2 with the same flashing picture, but I've found I have to power cycle to get it to stop and I may not have done that so I'll give it a shot, thanks again man. Thinking about it, I wonder if in harmony if I couldn't just have it select monitor 1 or monitor 2 during the startup of an activity so it's automatic?It's simple. Just change your settings to the configuration you want, such as change the HDMI to be output to HDMI 1 only, and press and hold the Quick Select 1 button on the remote to store the settings. Then change your settings and press and hold on Quick Select 2.
There's information in the manual on what it saves. This is for the 4700: Changing the settings AVR-X4700H
I've no idea how this works with Google automation.
The quick select did not fix this for me sadly, seemed like it should based off of my experience on what I thought was causing this. I did though find a solution, it only cost me $25 for an HDMI splitter. I thought I would share in case others have the same challenge down the road.
Crazy I've been dealing with this since January for a cheap fix. At least I got a free upgrade to the newest version of my receiver out of the deal.
Crazy I've been dealing with this since January for a cheap fix. At least I got a free upgrade to the newest version of my receiver out of the deal.
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Yep. FWIW all of quirks I've had with my Denons regarding displays and input sources that would logically seem to be HDMI cable issues were actually "settings" and "input" issues. The Denon's are quirky for sure and the manual just is not helpful in this regard. Here's what I'd do....after making sure every HDMI cable is good, do a factory reset, make sure you completely understand the options in the input assignments menu and settings. Make sure your TV and PJ settings are correct and not set/or sending conflicting "control" signals to your AVR, and then reconfigure your AVR as if you were setting it up for the first time. Good luckIt's simple. Just change your settings to the configuration you want, such as change the HDMI to be output to HDMI 1 only, and press and hold the Quick Select 1 button on the remote to store the settings. Then change your settings and press and hold on Quick Select 2.
There's information in the manual on what it saves. This is for the 4700: Changing the settings AVR-X4700H
I've no idea how this works with Google automation.
Yes CEC is off for all devices, one of the first troubleshooting steps I took, but that did not effect the outcome. I think they just have some shortcomings when it comes to simply splitting the HDMI signal. I will be moving off of both Denon and Marantz in the next 6-7 months. I am researching a few other brands now, but will likely move to Arcam and a separate amp even though it will be expensive.Yep. FWIW all of quirks I've had with my Denons regarding displays and input sources that would logically seem to be HDMI cable issues were actually "settings" and "input" issues. The Denon's are quirky for sure and the manual just is not helpful in this regard. Here's what I'd do....after making sure every HDMI cable is good, do a factory reset, make sure you completely understand the options in the input assignments menu and settings. Make sure your TV and PJ settings are correct and not set/or sending conflicting "control" signals to your AVR, and then reconfigure your AVR as if you were setting it up for the first time. Good luck
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