[bp3456]

Recently upgraded to Genie HR44-200 and now my Denon AVR-2310ci is not working. It's not letting the HDMI signal pass thru. I reset the microprocessor and received a very pink signal, but then the signal just froze. Any suggestions? Thanks for your response.

 

[FMW]

Does the HR44 work when connected directly to the TV?

 

[bp3456]


Yes, it works fine directly to the tv.  Just not sure why I cannot send thru the receiver now.  The old directv box worked just fine going through the receiver.

 

[FMW]

Perhaps an HDCP error. Hard to say. Apparently the problem is neither the sat box or the receiver. It is a configuration problem somewhere.

 

[Theresa]

My feeling is it's a HDCP error.

 

[budwich]

what settings are you using on the cable box interms of color and resolution? Do you have any settings on the receiver set for upscaling / conversion?


try unplugging everything power wise. Then, repower starting at the sink (TV) and working back from there.