Have you called or emailed them with your complaints?
htomei
htomei
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Disappointment with Joppru rebuild of Marantz S2 bulb...
Hello,
I was looking for a way to save money because my current bulb was nearing the end of its useful life. After having read the glowing reviews here of rebuilds done by the Joppru Group I decided to give my 250 bucks. Well, after 1.5 hours on the new bulb I am really not impressed...... Here are the issues:
1. Sent my old bulb to Joppru and received the rebuilt bulb back in two weeks. Good customer service and communication. Problems start here though --- I sent them my bulb in the original replacement bulb packaging and box I received from Marantz. When I received the package back from Joppru the original box was not there and in its place the bulb was packed into crumbled up newspaper.... not happy about that!
2. So I pull out the rebuilt bulb and look at it carefully. I have another original non-rebuilt bulb on hand to compare it too. The rebuilt bulb looks different! The reflector has dust and debris in it. It also is not perfect mirror shinny anymore -- it has minor scuffing and such near the base where the bulb pistle meets the reflector. The bulb pistle itself is crocked over slightly to one side. Even the color of the reflector as you look down into it is different than my other non-rebuilt original bulb. Basically its obvious that it was taken apart and put back together in non-sterile and non high end quality.
3. The issues of #2 above would not matter if the bulb performed better than the old worn out bulb right? Well, unfortunately that is not the case! I put the re-built bulb in and re-set the hour timer. Right away I could see that the bulb was WAAAAY more dim and had a terrible yellow hue to all the whites. So I have ran it for 1-2 hours as the directions say, but still the output is low and color is WAY off.
Too Bad! I should have just spent the extra $250 and paid for a new bulb. Considering the cost of the projector new in the first place I should have known better than try to pinch pennies ......
Bernie
I was looking for a way to save money because my current bulb was nearing the end of its useful life. After having read the glowing reviews here of rebuilds done by the Joppru Group I decided to give my 250 bucks. Well, after 1.5 hours on the new bulb I am really not impressed...... Here are the issues:
1. Sent my old bulb to Joppru and received the rebuilt bulb back in two weeks. Good customer service and communication. Problems start here though --- I sent them my bulb in the original replacement bulb packaging and box I received from Marantz. When I received the package back from Joppru the original box was not there and in its place the bulb was packed into crumbled up newspaper.... not happy about that!
2. So I pull out the rebuilt bulb and look at it carefully. I have another original non-rebuilt bulb on hand to compare it too. The rebuilt bulb looks different! The reflector has dust and debris in it. It also is not perfect mirror shinny anymore -- it has minor scuffing and such near the base where the bulb pistle meets the reflector. The bulb pistle itself is crocked over slightly to one side. Even the color of the reflector as you look down into it is different than my other non-rebuilt original bulb. Basically its obvious that it was taken apart and put back together in non-sterile and non high end quality.
3. The issues of #2 above would not matter if the bulb performed better than the old worn out bulb right? Well, unfortunately that is not the case! I put the re-built bulb in and re-set the hour timer. Right away I could see that the bulb was WAAAAY more dim and had a terrible yellow hue to all the whites. So I have ran it for 1-2 hours as the directions say, but still the output is low and color is WAY off.
Too Bad! I should have just spent the extra $250 and paid for a new bulb. Considering the cost of the projector new in the first place I should have known better than try to pinch pennies ......
Bernie
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I too, would call them and complain if the workmanship was shoddy or the bulb was not performing well. The bulb they rebuilt for my Marantz S1 (I've been using since August) has worked very well so far, it has about 300 hours on it, and still NO flicker and the colors look very true to me.
Sometimes saving money can be expensive.
Bernie,
You didn't read my post about getting my bulb remanufactured.
http://www.avsforum.com/avs-vb/showt...hreadid=467310
After receiving the first remanufactured bulb, it was ok for one day. Then day by day the bulb was getting darker & darker. I too noticed the yellowish color. It lasted only 1 week before completely dying. I wrote them and they sounded like they didn't believe the problems I was having, they instructed me to resend the bulb and they would reman it again. I had to cancel my superbowl party due to 1. the bulb had to be resent back to them. 2. After they reman the bulb, they sent it ground which took about 1 week. Well, the second reman bulb does work, but once again after a week and a half, it is getting darker & darker again day by day. I am going to dispute the charge on my Visa Card.
You didn't read my post about getting my bulb remanufactured.
http://www.avsforum.com/avs-vb/showt...hreadid=467310
After receiving the first remanufactured bulb, it was ok for one day. Then day by day the bulb was getting darker & darker. I too noticed the yellowish color. It lasted only 1 week before completely dying. I wrote them and they sounded like they didn't believe the problems I was having, they instructed me to resend the bulb and they would reman it again. I had to cancel my superbowl party due to 1. the bulb had to be resent back to them. 2. After they reman the bulb, they sent it ground which took about 1 week. Well, the second reman bulb does work, but once again after a week and a half, it is getting darker & darker again day by day. I am going to dispute the charge on my Visa Card.
Quote:
Thats the truth! I have not emailed them because I am still kicking myself for not just spending the extra 200 bucks and doing it right.....
Here is my advice: If you own an expensive PJ, spend the money to buy a factory new bulb!
Bernie
| Originally posted by thebland Sometimes saving money can be expensive. |
Here is my advice: If you own an expensive PJ, spend the money to buy a factory new bulb!
Bernie
Agreed. Even if it is a $3,000 Qualia bulb 
!
!My rebuilt bulb worked fine until it exploded 3 days after the money back guarantee period. Kind of sucks pulling broken pieces of glass out of your pj. I'll be buying a factory bulb next.
Quote:
Ouch!
htomei
| Originally posted by thebland Agreed. Even if it is a $3,000 Qualia bulb ! |
htomei
OK, I e-mailed Joppru Group asking them to credit my Visa Card for my twice reman lamp that died each time with a weeks time.
Here is Joppru's response:
Unfortunately, our supplier of this lamp sent a bad lot and we've had a lot of returns. Your 90 day warranty is clearly in place. Please return it and we'll credit your card for $260...$10 extra for the shipping back twice. I apologize for the inconvenience.
Here is my response back from Joppru Group:
The lamp is no good at this point. If I had bought a new lamp instead of your remanufactured lamp I would still have my old lamp in case I find some other company to remanufacture it. If I send my lamp to you, then I would be out of a lamp. It wouldn't be right to give you my lamp so you can just remanufacture it then resell it. I sent my lamp to your company twice for remanufacturing, but each time it didn't work. Plain and simple, you stated you received a bad batch of reman lamps, I shouldn't be out of my old lamp just because your reman lamp didn't work.
Joppru's response back:
There are no other companies that reman lamps in the states.After inspection, we'll issue a $285 credit to your card and send it back to you. If you buy a new lamp, you get a new reflector and housing.
We need to know that a failure has occurred. You don't get a refund from a clothing store, without bringing the merchadise back.
Also, we are willing to pay your shipping.
Here is my final response back:
When I first sent my old lamp to you for remanufacturing it still worked. It just took about 5 mins for the picture to brighten. Now, your company has attempted not once, but twice to reman my lamp with both times it completely dying after a week. I am just going to dispute the charges with Visa. I have already called and they are sending the dispute form out tomorrow. Also, looking on the AV Science forum it appears I am not the only one who has problems with their reman lamp. This documentation will also be forwarded to Visa for dispute. I will also alert any member not to purchase a reman lamp from your company. Negative feedback on these forums will (in my opinion) would only cost you more business.
I am not trying to be difficult, there is no reason why to send the dead lamp back to you. You already know the problem, you have already admitted in writing it was due to a bad batch of lamps from the supplier. It is the same problem as the first time you tried to remanufactured it. Plus, there is no guarantee you would send it back. Your company guaranteed my reman lamp would work, but it died twice after only a week both times.
END>>>>>
This should tell you all of you what to expect from Joppru group if you send them your old lamp for remanufacturing. You can either try to save a few bucks and go through what many of us have (twice for me) or just spend a few more dollars and get a new one from AV Science.
Here is Joppru's response:
Unfortunately, our supplier of this lamp sent a bad lot and we've had a lot of returns. Your 90 day warranty is clearly in place. Please return it and we'll credit your card for $260...$10 extra for the shipping back twice. I apologize for the inconvenience.
Here is my response back from Joppru Group:
The lamp is no good at this point. If I had bought a new lamp instead of your remanufactured lamp I would still have my old lamp in case I find some other company to remanufacture it. If I send my lamp to you, then I would be out of a lamp. It wouldn't be right to give you my lamp so you can just remanufacture it then resell it. I sent my lamp to your company twice for remanufacturing, but each time it didn't work. Plain and simple, you stated you received a bad batch of reman lamps, I shouldn't be out of my old lamp just because your reman lamp didn't work.
Joppru's response back:
There are no other companies that reman lamps in the states.After inspection, we'll issue a $285 credit to your card and send it back to you. If you buy a new lamp, you get a new reflector and housing.
We need to know that a failure has occurred. You don't get a refund from a clothing store, without bringing the merchadise back.
Also, we are willing to pay your shipping.
Here is my final response back:
When I first sent my old lamp to you for remanufacturing it still worked. It just took about 5 mins for the picture to brighten. Now, your company has attempted not once, but twice to reman my lamp with both times it completely dying after a week. I am just going to dispute the charges with Visa. I have already called and they are sending the dispute form out tomorrow. Also, looking on the AV Science forum it appears I am not the only one who has problems with their reman lamp. This documentation will also be forwarded to Visa for dispute. I will also alert any member not to purchase a reman lamp from your company. Negative feedback on these forums will (in my opinion) would only cost you more business.
I am not trying to be difficult, there is no reason why to send the dead lamp back to you. You already know the problem, you have already admitted in writing it was due to a bad batch of lamps from the supplier. It is the same problem as the first time you tried to remanufactured it. Plus, there is no guarantee you would send it back. Your company guaranteed my reman lamp would work, but it died twice after only a week both times.
END>>>>>
This should tell you all of you what to expect from Joppru group if you send them your old lamp for remanufacturing. You can either try to save a few bucks and go through what many of us have (twice for me) or just spend a few more dollars and get a new one from AV Science.
I feel your pain, but their response and offer to credit your card $285.00 and send the lamp back to you after they inspect it seems reasonable.
I guess either way you get your money back.
I guess either way you get your money back.
Quote:
There will be as from past experience (not with this company) your credit card company will not permanently credit your account until you return their lamp - even if it is on your nickel. If you can prove it's not their lamp you might have some hope...
| Originally posted by Jrbrass I am not trying to be difficult, there is no reason why to send the dead lamp back to you. |
Quote:
JRBrass:
I guess that this seems fair IF they actually come through with what they state (payment and return both!)
What kind of PJ do you have JRBRASS ?
Bernie
| Originally posted by b curry I feel your pain, but their response and offer to credit your card $285.00 and send the lamp back to you after they inspect it seems reasonable. I guess either way you get your money back. |
I guess that this seems fair IF they actually come through with what they state (payment and return both!)
What kind of PJ do you have JRBRASS ?
Bernie
Bernie,
I am a Seleco Sim HT300. The problem is I have already sent them the lamp & housing twice with the same results. I had to cancel my Superbowl party due to the first one completely died. Now, I am seeing the same problem with the second one. As stated earlier, my old lamp with the housing still worked. It just took a long time to warm up. The first reman that Joppru sent back to me was OK for the first few days. Day by day the lamp was getting darker & darker until it died completely after one week. I sent it back for a second reman. Now on the second reman lamp after 1 week and a half it is getting darker & darker again like it did on the first one. At this point with sending this lamp & housing back twice and having to cancel my SuperBowl party, I am totally frustraded. If I had just bought a new one, I would have my old lamp which still worked (for a backup) and a new one. Now, if I send the lamp & housing back they will pull the lamp out and send the housing back. I am out of a back up lamp now...
Bernie, clean out your PM's. I couldn't send you a PM due to your box was full.
I am a Seleco Sim HT300. The problem is I have already sent them the lamp & housing twice with the same results. I had to cancel my Superbowl party due to the first one completely died. Now, I am seeing the same problem with the second one. As stated earlier, my old lamp with the housing still worked. It just took a long time to warm up. The first reman that Joppru sent back to me was OK for the first few days. Day by day the lamp was getting darker & darker until it died completely after one week. I sent it back for a second reman. Now on the second reman lamp after 1 week and a half it is getting darker & darker again like it did on the first one. At this point with sending this lamp & housing back twice and having to cancel my SuperBowl party, I am totally frustraded. If I had just bought a new one, I would have my old lamp which still worked (for a backup) and a new one. Now, if I send the lamp & housing back they will pull the lamp out and send the housing back. I am out of a back up lamp now...
Bernie, clean out your PM's. I couldn't send you a PM due to your box was full.
done --
Bernie
Bernie
what do you need a burned out dead lamp for? If they will refund you more than you paid, and send the dead lamp back to you once they figure out why it broke, what's the problem? It seems like going through the credit card company to only get back $250 is a lot more work.
Quote:
Yep! Send them back the lamp!!
htomei
| Originally posted by mrlittlejeans what do you need a burned out dead lamp for? If they will refund you more than you paid, and send the dead lamp back to you once they figure out why it broke, what's the problem? It seems like going through the credit card company to only get back $250 is a lot more work. |
htomei
i agree,, send the lamp back, so they can inspect it, verify that is has failed, and then you can have it back,,, along with your credit.
a pain in the ass,, but like u said,, save a little now, or pay alot later!!
consider it a lesson learned.
a pain in the ass,, but like u said,, save a little now, or pay alot later!!
consider it a lesson learned.
It would be retarded of them to refund money without verifying that the lamp was dead. They'd be setting themselves up to get scammed by every unscrupulous cheapskate out there who might read this. Send the lamp back, get your refund, and quit being such a PITA. They said they'd refund your money and return it to you, what more do you want? If it wasn't for them you'd have thrown it in the garbage anyways.
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