Does C.C. extended warranty cover bulbs?

Interesting...as I bought my Mitsu 62525 at G.G. and then specifically told me the extended warranty DID NOT cover bulbs. And couldn't you know it...mine (2 months old) is having problems this weekend. Covered on the original warranty...phew.


Is this a C.C. thing or is there confusion as to what is and isn't covered?


SR


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Hi Jason,


1)

This is mainly in response to the blinking LED (Lamp error) problem that you had. I'm interested in your final fix--

Was it successful?

Did it involve the power supply?

Did the problem ever reappear?

Do you know the specific repair items replaced?


My set only turns on 1 time out of 8 or 9 tries. Usually, it just does its Blue LED blink cycle, quickly followed by a Blue-Red-red rippling LED blink effect (make sense?) Then it goes into Blue-blinking shutdown. Then it goes Off with the Lamp LED remaining lit. This ostensibly means the LAMP is bad.


What was your experience on the Lamp LED issue?


2)

I also bought my Hit 50V500 from CC in Santa Clara, CA. Big problems with them. They sold me the unit but did not Honor the $300 Rebate. The Store Manager that promised me he would honor it, left the company after the sale.


--Will

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Thanks, Samoa.

Actually, the "LED problem" is probably a false sensor on the Lamp. I've got a tech from Precision TV coming out later this week. (stay at home, wait around, hope they are more knowledgeable than yourself at diagnosing and fixing Hits.)


So, I'll find out soon enough if they have a repair procedure for this problem (sequencing LEDs at power on, followed by Auto-power-off with Lamp LED error light on.)


--Will

yes I can confirm that CC warranty covers the bulbs.


I am just wondering if there is a possibility that I buy the TV from CC and get a warranty someplace else ??


There are a couple of reasons for my thought:

1) Buying warranty directly from the insurer (say warrantech or somebody) may be less expensive than gowing through the middleman (CC).


2) A regular warranty (one that doesnt cover the bulb) costs about $250-300 or so. A bulb costs $200-250. Effectively the cost of a stripped-down warranty + bulb

You can add the Warrantech warranty to other stuff as long as it's w/i a certain period of time.

I had my roommate put one on my sister's laptop. Much cheaper.


He said they have warranties for TV's that are 2 and 4 yr extensions, but his lamp coverage is an optional add-on and it seems to cover for only 3 yrs... weird.

The plus for him is that they are completely a middleman in the process. Any issues are taken up w/ Warrentech direct. This is not the same as CC and BB where you go take your frustration out on the store. He beats them out pretty significantly. I rec'd you read the paperwork w/ warranties.


He says to send the business his way.

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Well, I don't know how many damn times I've posted links to the document that shows that Best Buy does cover it. Trust me, I've posted it here and they do. You can search my posts for it, it is a pdf file called p.pdf. The post explains it all.

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I absolutely agree with you. I know that they cover it now. However, Best Buy gives the customer no written statement to that affect. The documents you displayed were internal memos correct? Those are not available to the general public, correct? Go check the warranty brochure. It says nothing about bulbs. Basically, if you walk up and ask does BB cover the bulb then you are taking the salesmen’s word for it and we no what that is good for. Best Buy could easily come back one year from now and say that their warranty doesn’t cover the bulb and the average customer could not prove otherwise unless they had access to the documents you provided.