I am a first time Dune user (Pro 4K Plus II bought december 2020). I used 2 methods to get in touch with Dune: The Contact Form on the homepage, and the [email protected] email adress. Dune replied on ALL my emails and as software devellopers do, they ask for dump files after reproducing/repeating the problem...Are they extremely busy? I think so...Do they respond to well desbribed issues...In my case ...Yes...Many of my friends and I have lost our trust in Dune. First, Dune has to prove it now.
I will buy again when Dune fixes its software problems. Also in Hungary there is now a big uprising against Dune because a lot of lies and people have bought and Dune does not respond to e-mails.
Dune has to change its sales policy in order to win its customers back.