DVI Alert All of a sudden

Service technician from local authorized service center arrived 2 hours late yesterday to assess the DVI Alert coming through the HDMI. Here is what happened. He wlaked in and walked around the back of the TV. Took note of the serial number from the back. In the meantime I removed the component cables from the back of the cable (HD8300) box so it was only connected via HDMI. I powered on the TV and then the cable box. I switched inputs to the HDMI #1 and bam there was the message. He said "the boss said to verify the problem and I have to call him for the next step". He called his "boss" and they chatted for a few minutes. At the conclusion of the chat he hung up and said that all he was there to do was verify the complaint and let the office know. According to his boss the service provider had been in contact with Toshiba already and there may be an upgrade to these TV's. They should here for certain in the next 2 days. I voiced my verbal disappointment to the lack of any action being taken prior to his arrival. It took two weeks for these folks to get here and I think from the time the tech walked in the door to again leaving was 10 minutes. He did say that I should here from his boss in the next two days as to where we will go with this next. To say the least I am steamed.


I then decided to call Toshiba customer support to try and get a bead on the alleged "upgrade". Of course I received the canned response of this is technical issue and the service provider would need to speak to Toshiba technicians. I asked if there was any way for me to connect with their tech folks to verify this potential "upgrade". I was told no, only authorized service agents could speak to the technical team. I vocalized my frustration at spending $3000 for this device and it being in partial disrepair with no one seemingly having a clue as to what was wrong. I told her I would be patient and give it a couple of days.


I'll keep you all posted if there is any truth to this "upgrade" and hopefully the final outcome.

You could try to reset the TV.


I have the 52HMX94 and was having audio problems a while back, I ended up only having to unplug it to fix it but the first fix I did was to reset the TV.


Write down all your setttings (picture settings and what not) first because you will lose them if you do this. In the installation menu go into the system info window and choose to reset the system. It will put everything to the factory settings.


I may not have been exact on the location of this as I'm not sitting in front of the TV right now, but the menu for me is the last one on the right.


This may not work but it's worth a shot.

Hello All,

Here is where I am since my last update in early February. I called the supervisor of the service technician within the two days mentioned and we reviewed the issue. He was in complete agreement that the HDMI module is bad and he would order a new one that day 3/9. He said to check back with him in 5-10 business days and he should have a status on the part. He said Toshiba DLP sets are very popular and parts may be somewhat hard to come by but he would let me know.


Naturally I called at the 6 and 7 business day mark and left messages waiting for a call back. On business day eight I received a call from local service centers customer service that the part was not yet in but had been shipped by Toshiba but was overdue. I figured I'd wait a few more days and see what I heard next. Again, I made the call to the service center last Friday and spoke to the service tech supervisor. Turns out they have not received the part yet (My guess is that they never ordered it and dropped the ball alltogether). He will have his parts manger call Toshiba and find out where the part is and he'll call me back. I told him I my patience is wearing thin but I am a hostage in this process so I'll wait to hear back. A CS rep called me some 30 minutes later and the part is scheduled to be in by April 4th and they will call me the minute it arrives so they can schedule the install. I told her "great" but I'll reserve my excitement for when and if the part actually arrives.


This nightmare started on February 14th. I concede that I didn't get the local service involved for another week but this has been the worst warranty service I have ever encountered. I only hope that the part fixes the problem. I really miss the clearer picture HDMI provided. I'll keep you all posted after the part gets installed.

The saga concludes. Last week I was supposed to get a call from the service provider on Monday to let me know the part was in. That didn't happen so I called them on Tuesday during my lunch hour. They said the part was in and they would have called me to arrange installation that day.


I took the opportunity to schedule the install for Wednesday. The tech would call me to verify Wednesday morning. I never heard from them and called at the end of Wednesday. Low and behold they did not have me scheduled. To say i was irate is an understatement.


The end all was that the technician's supervisor would be out Saturday morning to do the installation on the new HDMI module. Saturday came and the guy came to house when he said he would. Neither of us held out much hope of this would be the fix based on his experience and my reading in this forum. Amazingly he completed the install and my HDMI input is as good as it was for the first two months of ownership. He was pleased, I was ecstatic and the picture is back to its original loveliness.


Thanks to all here that provided me with additional insight or suggestions.