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Has your Epson 5040/6040 experienced failure of the Power Suply

  • Yes, my power supply failed

    Votes: 77 49.7%
  • No, my power supply has not failed

    Votes: 78 50.3%

  • Total voters
    155
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So I bought a 6040 used on Facebook Marketplace. Got it a week ago, everything worked fine. Today I go to turn it on and it won't turn on. Tried various things to validate it wasn't my cable or power to the outlet, and everything else is fine. So it seems like it's the power supply.

So here's my question: Since I bought this used from someone else, can I still get a replacement? Or am I SOL and out thousands of dollars?
Unless you have the original invoice and it's still under warranty, I don't think Epson is going to help you. Even owners who bought these models from Epson vendors were given refurbished models, many of which with the same malfunction. Epson never did the right thing, which would be to collect all the faulty projectors and refund all buyers.
 

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Unless you have the original invoice and it's still under warranty, I don't think Epson is going to help you. Even owners who bought these models from Epson vendors were given refurbished models, many of which with the same malfunction. Epson never did the right thing, which would be to collect all the faulty projectors and refund all buyers.
Not what I wanted to hear :(

I'll contact the original owner to see if he still has his receipt, but if not, idk what to do :(
 

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So I bought a 6040 used on Facebook Marketplace. Got it a week ago, everything worked fine. Today I go to turn it on and it won't turn on. Tried various things to validate it wasn't my cable or power to the outlet, and everything else is fine. So it seems like it's the power supply.

So here's my question: Since I bought this used from someone else, can I still get a replacement? Or am I SOL and out thousands of dollars?
Unfortunately, the warranty is likely not transferable in that situation. It's too bad because the 6040 actually has a 3-year warranty, not 2, but without the original receipt and without evidence it was purchased from an authorized dealer, you are likely out of luck. You can contact Epson and find out and then ask about non-warranty repair. I'm not sure what the repair for a power supply would be - probably at least $500. If they are now repairing them with power supplies that don't fail, you still might want to repair it.
 

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I want to purchase the 5040ub so bad but I just don't know if I should take the risk with all the power failure issues. I have been reading that the power failure issues are all ok now and that moving forward there should be no issues anymore. Where did this information come from and can anyone verify that this to be true? I have been searching the Internet for any info regarding this and have emailed Epson themselves to verify there will no longer be any power failure problems and I am awaiting their reply. So where is this info coming from that this has all been corrected?
 

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I want to purchase the 5040ub so bad but I just don't know if I should take the risk with all the power failure issues. I have been reading that the power failure issues are all ok now and that moving forward there should be no issues anymore. Where did this information come from and can anyone verify that this to be true? I have been searching the Internet for any info regarding this and have emailed Epson themselves to verify there will no longer be any power failure problems and I am awaiting their reply. So where is this info coming from that this has all been corrected?
It's pure bull feces. Epson has not done anything to fix the power supply issue. Same thing with Sony when they declared that the degradation issue was fixed with no verifiable proof. Don't be so quick to fall for bologna.
 

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It's pure bull feces. Epson has not done anything to fix the power supply issue. Same thing with Sony when they declared that the degradation issue was fixed with no verifiable proof. Don't be so quick to fall for bologna.
I just can't understand why Epson hasn't done anything to rectify this problem. I can only imagine how many more customers other than myself are there that would love to purchase this projector but have found other projectors due to this issue. Do they really think that we the consumers are not doing our homework now knowing these issues before making such an important purchase.
 

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I just can't understand why Epson hasn't done anything to rectify this problem. I can only imagine how many more customers other than myself are there that would love to purchase this projector but have found other projectors due to this issue. Do they really think that we the consumers are not doing our homework now knowing these issues before making such an important purchase.
All the issues seemingly have not hurt sales of the Epson 5040. Also keep in mind that AVS Forum is a small percentage of all buyers. Most buyers do not come to online forums such as this. Outside of customer reviews they don't get any direct feedback on products.
 

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Epson has announced some new projectors for 2018. Unfortunately, there was nothing about a 5040ub replacement. That's not to say it can't still happen, but it's looking less likely. I'm in the market for a projector but will not purchase the current generation 5040ub. That, in my opinion, is a total disaster. From various review sites, its 1-star ratings are in the 12-15% range. That is awful for a projector. I'd NEVER buy something like that.
I might have to look closer at the JVC or maybe the new LG 4K just released.
 

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Epson has announced some new projectors for 2018. Unfortunately, there was nothing about a 5040ub replacement. That's not to say it can't still happen, but it's looking less likely. I'm in the market for a projector but will not purchase the current generation 5040ub. That, in my opinion, is a total disaster. From various review sites, its 1-star ratings are in the 12-15% range. That is awful for a projector. I'd NEVER buy something like that.
I might have to look closer at the JVC or maybe the new LG 4K just released.
The sad thing is there's literally no where else to go if you want a bright vibrant projector with respectable contrast. I've recently had projectors from JVC and Sony. However I am a alr screen user and lumens are precious to me. I keep waiting for Epson to release a replacement but it looks like they're not going to release one this year. I currently have a Sony 65ES. I've had numerous offers to which I could have already sold it but I've had to hold on to it since there's really nowhere else for me to go at this point.

At least the 65ES is noticeably brighter than the 45ES to my eyes so it's close to the Epson 5040 along with having really good contrast.
 

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However I am a alr screen user and lumens are precious to me.
i have an AT spandex screen with ~.7 gain. i feel you brother. i so desperately want to give epson my $ (again) but after reading one too many horror stories, i'll wait until they figure this mess out.
 

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How many have had failures when only running ECO mode vs. the normal higher power mode?

Granted neither should fail but I am interested to see if it matters.

Thanks,

Rich
 

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Mine failed which was always set to ECO, but with high altitude mode enabled as well. I was curious about the same thing, but as mentioned by someone else, the biggest "jolt" is upon initial startup. So you would think these different power draws would be somewhat negligible?
 

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Mine failed which was always set to ECO, but with high altitude mode enabled as well. I was curious about the same thing, but as mentioned by someone else, the biggest "jolt" is upon initial startup. So you would think these different power draws would be somewhat negligible?

Power supplies tend to fail due to fail from a few things but almost all of them are heat related....

0) Power Supply Fans failing (if it has one which I think it does)
1) Capacitors (the most common failure)
2) Transistors (due to heat or lack of heat sinks)
3) IC control chips (more rare)
4) Resistors burning out (I have had some amplifiers with 7W resistor voltage dividers that have burnt out)

Has anyone heard what part fails?

If more were out of warranty we could desolder and test the capacitors on the power supply board and then replace them with higher voltage versions (if there is room) which is more than likely the problem in my experience. Most of the time lately non amplifier related electronics failures seem to be either bad solder joints or capacitors...

-Rich
 

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Epson has announced some new projectors for 2018. Unfortunately, there was nothing about a 5040ub replacement. That's not to say it can't still happen, but it's looking less likely. I'm in the market for a projector but will not purchase the current generation 5040ub. That, in my opinion, is a total disaster. From various review sites, its 1-star ratings are in the 12-15% range. That is awful for a projector. I'd NEVER buy something like that.
I might have to look closer at the JVC or maybe the new LG 4K just released.
can you post a link? i haven’t heard of a new release
 

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And another one...my 5040 was installed in Feb of this year, probably 50-60 hours if I had to guess, went to power up tonight, nothing. No lights, no fans, just nothing. Already called Epson but of course “advanced” support had gone home for the day. Waiting on a call back. Are users getting new replacements on their first failure, or is it basically a refurb/repair option the first go around?
 

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And another one...my 5040 was installed in Feb of this year, probably 50-60 hours if I had to guess, went to power up tonight, nothing. No lights, no fans, just nothing. Already called Epson but of course “advanced” support had gone home for the day. Waiting on a call back. Are users getting new replacements on their first failure, or is it basically a refurb/repair option the first go around?
Sorry about your luck! I cross my fingers every time I power mine on.:rolleyes: I believe they'll send you a refurb unless you press them for a new one. Hope your replacement is solid.

Ed
 

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Is anyone else having issues with Epson's warranty check? I am anticipating mine to break down any day now (recv'd in January of this year), and did a routine lookup today for warranty status using its serial number which only returns 'No product found, please try a different search'. Tried multiple s/n's & ranges, including the earlier unit (both the old and the new replacement have returned valid warranty status before), but the same error occurs.

Either there is some issue with the system, or the serial numbers known to be related to units with bad PSUs (and their subsequent replacements) have been deleted.

'Hopefully' it is just affecting me. I have printed out the page earlier showing the warranty period and connected serial number, but I assume this will increase the amount of red tape (and flaming hoops) one has to cut and jump through when it dies again.
 

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Purchased my 5040ub in February of 2017. That one died just over the 30 day mark. They tried to send me a refurb and I refused to accept it, so they sent a new one.

That new replacement died a couple months later, so I decided to gamble on a refurb.

That refurb died a couple months later. They sent another refurb.

That refurb died a couple months later. I then asked what the hell was going on and they admitted they discovered bad circuitry within the power supply. Guaranteed my next refurb would have it addressed.

That refurb made it past the couple months mark, so I decided to have it professionally calibrated by Doug Weil (who did a fantastic job, btw) last week. It died two days ago.

I called and gave them hell. I said they had two choices... either they send me a brand new unit that is guaranteed not to break and refund my calibration cost, or they refund me what I paid for the projector and the calibration cost and I send them the POS back and get something else from another company. They said while they couldn't refund my calibration, they would send me a brand new replacement with two replacement lamps to make up for the calibration cost. I accepted. Should arrive today.

All deaths were the power supply issue. Just plain died each time. No lights... nothing. A couple of times were while I was using it, and the others were dead when I tried to fire them up after being off for days. I love this projector... when it's running. It looks especially beautiful post-calibration.
UPDATE: The replacement unit (brand new) that I received as a result of the above appears to have a perfectly functioning power supply. Zero issues so far. Gawd, I hope I didn't just jinx myself.
 
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