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Epson 8350 experience good and bad?

  • I love the epson 8350 and never had a problem with it.

    Votes: 18 51.4%
  • I love the epson 8350 and I did need to have bulb replaced a few times under warranty , less than 1,

    Votes: 3 8.6%
  • I like the epson 8350 but I have had it replaced due to convergence issue.

    Votes: 8 22.9%
  • I like the epson 8350 but I have had it replaced due to iris problem

    Votes: 6 17.1%
  • I like the epson 8350 but I have had it replaced due to dust blob

    Votes: 5 14.3%
  • I don't trust the epson 8350 because I have had to have it replaced multiple times and every time I

    Votes: 2 5.7%
  • I hate the epson 8350 , I have been dealing with epson support I memorized their phone number and wo

    Votes: 5 14.3%
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Discussion Starter #1
Epson 8350 breakdown thread.

I was noticing a number of people have gone through 4 or 5 epson 8350 in 1-2 years. Epson has replaced them. Just wondering can we a get estimate of how many times your epson 8350 broke or bulb popped. Add comments if you like.


The stated bulb life is 4,000 hours. So if you didn't get that , comment.

Known problems is iris , convergence problems, dust blobs, and very short bulb life.


We are just trying to figure out if it's just a random thing, having a problem with epson 8350 or the norm.


You can vote in a number of categories if they fit.
 

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My biggest frustration is that I have recommended and installed the 8350 for three friends and two have had to send it back multiple times. The invites for big games and free beer have ceased.



Another friend has a 8500UB and hasn't had a single problem at over 3000 hrs.


Go figure.
 

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15 months strong so far with my 8350 and at just over 1000hrs. I do notice when it is warming up that i have a slight green dust blob on my screen, but not noticeable when i'm watching a movie or gaming so far.
 

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This should be interesting. I'm on my 2nd one, 1st had dust blob and auto iris issue. You don't see too many people with over 1000 hours with this projector, I'm back to over 500 right now with no problems with this one.
 

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I have 5 8350's since Xmas 2011. The original, 4 refurb replacements and one new in box replacement. The new replacement is showing the auto iris error about 2/3 of the time we try to turn it on. Not impressed is a VAST understatement.



Am seriously considering getting another replacement and selling it cheap just to get this out of my life. WIll replace it with something else. Maybe the Mits 4000.
 

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This is discouraging since I just bought one. I have the extended warranty and I am crossing my fingers. The guy that put mine in said he has put in tons of these and has not had a problem?? Is it the typical 10-15% malfunctioning of a product and the ones that are happy never need to report it? So what you see is mostly the complaints? I believe they have had to sell millions of this projector so you are bound to have many failure reports?


I hope I have a good one!! So far the picture quality is amazing!!
 

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Well check out my response in my thread looking for a replacement to the 8350 if you want to see my problems. FWIW I never bothered to report it to my dealer either so he probably thinks I have been trouble free. I may just let them know. They were very professional and would like to know.
 

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Well, if I could vote again I would, I already had a dust blob and auto iris issue with the first one and tonight a 2nd dust blob has shown up. 550 hours in, almost exactly where it started with the first one. I know it will just get worse.
 

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Quote:
Originally Posted by carp  /t/1416532/epson-8350-user-breakdown-thread/0_50#post_22170232


Well, if I could vote again I would, I already had a dust blob and auto iris issue with the first one and tonight a 2nd dust blob has shown up. 550 hours in, almost exactly where it started with the first one. I know it will just get worse.

my big head shake that new dust blob loose when I bumped into your mount?
 

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Quote:
Originally Posted by NJPete  /t/1416532/epson-8350-user-breakdown-thread#post_22149535


18 months, 1900 hours on the original bulb. No problems.

So is it safe to assume you use it for only movies or gaming, and you spend anywhere from 3 to 4 hours per day?


I just bought mine 2 days ago and have used it for 8 hours the first night. I'm actually interested in knowing how many hours the users who have returned it several times, have clocked on each day. I am not worried yet, just hope I don't have to return mine anytime soon, or buy a new bulb. If I need to buy one in 12 months, I'd be completely fine with it.
 

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Quote:
Originally Posted by Archaea  /t/1416532/epson-8350-user-breakdown-thread#post_22170298


my big head shake that new dust blob loose when I bumped into your mount?

Ha, who knows. I would think if that were the case it would have shown up right after but I didn't see it until today. The first projector the blob came on very slow, this one just appeared and is more easy to see.


I called Epson and they are sending me a refurbished unit which of course means I'll have to send it back too. She assured me they go through a quality inspection and I told her my last refurbished unit was crystal clear focused on half the screen and completely blurry on the other half and I told her there is no way they even turned the unit on. She just gave me the, "I appreciate your concern...."


What kind of sucks is that they don't overnight now, so it will just be a longer process to get them to finally ship me a new one. I saw the post about how to get the dust blob out yourself, but I'm not opening this thing up and which will void the warranty, especially since the chances of something else going wrong anyway between now and Oct. 2013 is very high.
 

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Quote:
Originally Posted by slennon  /t/1416532/epson-8350-user-breakdown-thread#post_22165004


I have 5 8350's since Xmas 2011. The original, 4 refurb replacements and one new in box replacement. The new replacement is showing the auto iris error about 2/3 of the time we try to turn it on. Not impressed is a VAST understatement.


Am seriously considering getting another replacement and selling it cheap just to get this out of my life. WIll replace it with something else. Maybe the Mits 4000.

Well kudos to Epson support and to my wife. After a couple of calls to higher and higher levels of support at Epson, my wife managed to get Epson to agree to refund us our original purchase price!
 

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Quote:
Originally Posted by slennon  /t/1416532/epson-8350-user-breakdown-thread#post_22177598


Well kudos to Epson support and to my wife. After a couple of calls to higher and higher levels of support at Epson, my wife managed to get Epson to agree to refund us our original purchase price!

That's good to know since I have my 3rd unit on the way now (well, eventually my 3rd, I'm sure I'll have to send back a refurb or two before I get a new unit that actually starts out working), I may end up trying the same thing.


The only problem is, I haven't heard of another projector that has the same picture quality using dynamic mode on such a large screen, but I haven't really been looking either. I guess I'll cross that bridge when I come to it.
 

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Man all these problems and replacements I keep seeing have me leary of buying. I was wanting to buy one today but don't want all these issues and hassle. Problem is though that projector will be going in living room and I wanted best one for viewing with some light and these seems to be the best.
 

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Quote:
Originally Posted by Darth Indy  /t/1416532/epson-8350-user-breakdown-thread#post_22178300


Man all these problems and replacements I keep seeing have me leary of buying. I was wanting to buy one today but don't want all these issues and hassle. Problem is though that projector will be going in living room and I wanted best one for viewing with some light and these seems to be the best.

You could try the Panny AR100. I saw one in person with lots of ambient light and it looked great. Comparable in price to the 8350 too if you are in the US. Here in Canada it's a few hundred more. I also heard the Benq W6000 is decent.
 

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Quote:
Originally Posted by slennon  /t/1416532/epson-8350-user-breakdown-thread#post_22184717


You could try the Panny AR100. I saw one in person with lots of ambient light and it looked great. Comparable in price to the 8350 too if you are in the US. Here in Canada it's a few hundred more. I also heard the Benq W6000 is decent.

Yeah I thought about that one but have read its black levels aren't near as good as the 8350's. With CEDIA only a few months away I'll probably just wait and see what's coming out in fall.
 
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