I just recieved my HCMW cosmo electric screen. Third one I may add and the this screen came with ripples.....again......My first screen was the 1.5 Video material with same problem.
I spoke with a CSR at Dalite and was assured that thier QC is second to none( I believe this fact),When it comes to shipping, I believe that the "fragile" sticker is not being observed and having me sign for it may absolve the shipper from any damages. Problem is , I can't really check this until I hang it and let the screen down. There has got to be a better way as Dalite has no recoarse if we sign for the item so it will cut into thier bottom line with all this shipping.
Keep in mind that if they transport these things in the upright position instead of getting placed flat the constant vibration from the roads may shift the screen on the roller as it is only held by some sort of tape. Maybe some "this side up" stencles may help keep these things from being shipped improperly and help minimize returns.
This may be the problem your dealer is talking about.
Hey ddog.....How gray is your screen as I can barely tell that it's "not" white? I have a 116x65 screen and thought that I would see a drastic difference from my 1.5 Video screen.
Patiently waiting for info on my 4th screen
I would like to add that this screen does improve the image quite a bit and happy that I switched
