I thought the firmware was listed on the setup screen, possibly under one of the tabs.
I've upgraded the firmware on mine with no problem, just powering it on with the burned CD in the player. Are you using gateway's firmware or govideo's? They are different and I believe people have had problems with the gateway version.
Personally, I haven't been very happy with the player, it works really well when it's working, but it often drops off the network and won't get back on without rebooting several times. Hopefully, you'll have better luck than I.
I've upgraded the firmware on mine with no problem, just powering it on with the burned CD in the player. Are you using gateway's firmware or govideo's? They are different and I believe people have had problems with the gateway version.
Personally, I haven't been very happy with the player, it works really well when it's working, but it often drops off the network and won't get back on without rebooting several times. Hopefully, you'll have better luck than I.