Know ones perfect including SVS(although never opened that thread). SVS IMHO and most others would agree set the standards in customer service....
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Great Customer Service at SVS
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If you have never owned one of their subs, and never had any experience with their customer service, what are you doing posting in this SVS thread?
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Of course there are exceptions to every rule, but SVS all things considered has one of the best customer service reputations out there, so I don't understand your devils advocate type posts unless you are just flat out bored and have nothing better to do on this fine Sunday.
I have owned (and still own) 4 SVS subs in the last almost 10 years and have had to deal with warranty issues a few times in all those years. I would put my experience with SVS customer service right at the top of all companies I have dealt with over the years (would also put one or two other companies in that same class such as Carada). The few issues I have had over the years were dealt with VERY promptly, kindly and met or exceeded my expectations. Bottom line is SVS is absolutely first rate to deal with are very deserving of their fantastic reputation.
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If you have never owned one of their subs, and never had any experience with their customer service, what are you doing posting in this SVS thread?
I have owned (and still own) 4 SVS subs in the last almost 10 years and have had to deal with warranty issues a few times in all those years. I would put my experience with SVS customer service right at the top of all companies I have dealt with over the years (would also put one or two other companies in that same class such as Carada). The few issues I have had over the years were dealt with VERY promptly, kindly and met or exceeded my expectations. Bottom line is SVS is absolutely first rate to deal with are very deserving of their fantastic reputation.
I am here because I am a member of these forums and can pretty much post where I please. I chose to respond to this thread because this thread was created not because the OP wanted to let everyone know about his great experience, it was created just because another thread is in existence. If the OP had a point, he could have probably put it there.
Quote:
Originally Posted by Toe /t/1519382/great-customer-service-at-svs#post_24398462
If you have never owned one of their subs, and never had any experience with their customer service, what are you doing posting in this SVS thread?Of course there are exceptions to every rule, but SVS all things considered has one of the best customer service reputations out there, so I don't understand your devils advocate type posts unless you are just flat out bored and have nothing better to do on this fine Sunday.![]()
I have owned (and still own) 4 SVS subs in the last almost 10 years and have had to deal with warranty issues a few times in all those years. I would put my experience with SVS customer service right at the top of all companies I have dealt with over the years (would also put one or two other companies in that same class such as Carada). The few issues I have had over the years were dealt with VERY promptly, kindly and met or exceeded my expectations. Bottom line is SVS is absolutely first rate to deal with are very deserving of their fantastic reputation.![]()
I am here because I am a member of these forums and can pretty much post where I please. I chose to respond to this thread because this thread was created not because the OP wanted to let everyone know about his great experience, it was created just because another thread is in existence. If the OP had a point, he could have probably put it there.
Of course you can post where you want
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, I just don't get the mentality of doing so with a company/product you have never owned. Wish I had your kind of free time and I have quite a bit these days unfortunately! That other thread is ridiculous as the OP is being unreasonable to say the least. I get the motivation of starting this thread which is why as a customer of SVS and someone who HAS dealt with them in the past with warranty issues, I wanted to share my experience as that other thread is creating unfair negative exposure.
Of course you can post where you want
I ordered the 12 that was on sale.
after 2 days I get an email my order was cancelled becuase I'm in Canada, I have to order from a distributor here.
So I contact them, they are sold out.
So I contact the US again, since I have an address there too, but they could not re-activate my order and I missed out.
What are you going to do? Sometimes **** happens.
Everyone I dealt with was professional and understanding, but just couldn't do anything for me so I moved on.
Life is not perfect. I still want one, but will just wait for another sale. Now I know the rules. It's all good. No harm no foul. Wife is happy I saved $700
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after 2 days I get an email my order was cancelled becuase I'm in Canada, I have to order from a distributor here.
So I contact them, they are sold out.
So I contact the US again, since I have an address there too, but they could not re-activate my order and I missed out.
What are you going to do? Sometimes **** happens.
Everyone I dealt with was professional and understanding, but just couldn't do anything for me so I moved on.
Life is not perfect. I still want one, but will just wait for another sale. Now I know the rules. It's all good. No harm no foul. Wife is happy I saved $700
2
Yeah, great way to save $700.
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Sometimes outside forces have to protect us from ourselves.
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I hope you are able to get one at some point. That's a bad feeling to get over for at least the first few days...wanting something and can't get it.
Quote:
Originally Posted by f430 /t/1519382/great-customer-service-at-svs#post_24398537
I ordered the 12 that was on sale.
after 2 days I get an email my order was cancelled becuase I'm in Canada, I have to order from a distributor here.
So I contact them, they are sold out.
So I contact the US again, since I have an address there too, but they could not re-activate my order and I missed out.
What are you going to do? Sometimes **** happens.
Everyone I dealt with was professional and understanding, but just couldn't do anything for me so I moved on.
Life is not perfect. I still want one, but will just wait for another sale. Now I know the rules. It's all good. No harm no foul. Wife is happy I saved $700![]()
Yeah, great way to save $700.
I hope you are able to get one at some point. That's a bad feeling to get over for at least the first few days...wanting something and can't get it.
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