Hmm, not exactly sure what to make of your description of the problem, but a few things-
Does it happen on all inputs/channels?
What Tv provider do they use and how is the box connected?
Have they ever had the Tv cleaned & converged?
In the menu, if you turn the color level to zero, is the picture perfectly B&W (no shades of grn)?
Hammer
Does it happen on all inputs/channels?
What Tv provider do they use and how is the box connected?
Have they ever had the Tv cleaned & converged?
In the menu, if you turn the color level to zero, is the picture perfectly B&W (no shades of grn)?
Hammer