Back on November 3rd, our Toshiba Cinema Series TP55H95 had developed a yellow spot in the upper left corner. I had purchased the T.V. in '99 and thankfully bought a 5 year warantee. A week later, a service tech. was able to come out, and he said that he needed to order a part, and told us that we would be contacted when the part arrived.
Weeks went by, and in December I placed a call to the 800 support number to find out that they had not yet received the part and they thought it would arrive on December 10. So on 12/11/03 I called them back wondering what was taking so long, and I was told that the reason the part had still not yet arrived was because the tech. who came out to my house had been fired (so all of the service requests he had pending were dropped). I was told that they would rush the part and it should arrive before Christmas!?!
On December 27th I returned from Vacation without a message from H.H. Gregg. When I placed another call to the 800 number, I was told that there was never a part ordered, and that they are now in contact with Toshiba to see if they can "make" the part that would "fix" my tv. The new magical date for the E.T.A. on this so called part has been pushed back to Jan. 20.
On January 24th after almost 10 weeks of getting nowhere with tech support, I did something I should have done a while ago; I went to the H.H. Gregg store in Columbus. Thankfully I was able to get some answers at the store, and I was told that the lady who works the service requests in Columbus, had recently been fired. So with this new person in charge we were able to work out an exchange for our under warantee broken T.V.
FINALLY Waiting this long for them to fix our T.V. was absolutely ridiculous, at least I thought so...
The new 51HX83 Cinema Series will be arriving Thursday morning (not a bad deal, exchanging an old cinema series for a new HDTV)
Weeks went by, and in December I placed a call to the 800 support number to find out that they had not yet received the part and they thought it would arrive on December 10. So on 12/11/03 I called them back wondering what was taking so long, and I was told that the reason the part had still not yet arrived was because the tech. who came out to my house had been fired (so all of the service requests he had pending were dropped). I was told that they would rush the part and it should arrive before Christmas!?!
On December 27th I returned from Vacation without a message from H.H. Gregg. When I placed another call to the 800 number, I was told that there was never a part ordered, and that they are now in contact with Toshiba to see if they can "make" the part that would "fix" my tv. The new magical date for the E.T.A. on this so called part has been pushed back to Jan. 20.
On January 24th after almost 10 weeks of getting nowhere with tech support, I did something I should have done a while ago; I went to the H.H. Gregg store in Columbus. Thankfully I was able to get some answers at the store, and I was told that the lady who works the service requests in Columbus, had recently been fired. So with this new person in charge we were able to work out an exchange for our under warantee broken T.V.
FINALLY Waiting this long for them to fix our T.V. was absolutely ridiculous, at least I thought so...The new 51HX83 Cinema Series will be arriving Thursday morning (not a bad deal, exchanging an old cinema series for a new HDTV)
