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So I got a Pioneer Kuro KRPM-500. Really like it but after a couple of months I realized that it was doing some funky things. During a scene where there was motion like someone moving their hand up and down, there would be some lines forming near the motion. When I would change channels on my directv box, for a split second you would see the scene with black lines in between. In some movies every movement created lines. When the repair techs came over they said it was Directv because my dish (foreign channel) and bluray player didnt create the same problems. I upgraded my directv box and all of the cables. Nothing changed. I hooked up the Directv to my son's 26 Panny LCD and works absolutely perfect. The tech comes over again and they changed the board that does all of the processing and no change. We called Pioneer and they said that its not their problem as its directv because Dish and BR works fine. I called their consumer support and they called me back the very next day (i was surprised) and told me they would change the main board the TV uses. Again it didnt fix anything. Before the tech came over the first time, i tried changing the settings to see if that would change anything. Never did and the techs who came over the first time also changed the settings but nothing happened. As it so happened, I had a calibrator come over to my house to calibrate my JVC RS20. I told him that they had changed the mother board on the Pioneer but nothing changed. He didnt think it could be Directv because the Panasonic worked fine with it. He then turns off the Advanced setting on Film Mode ( because it has a hard time dealing with cable and satellite) and everything started working perfectly. As far as I can remember, I turned that off myself and so did the original tech. So either I never turned it off (same is true for the repair tech)or somehow the changing of the two boards somehow made the the function work correctly. My set still has the original two cards because once they realized that the new cards made no difference, they put the old one back. In any case, after 4 visits from the Authorized Pioneer repair, we solved the problem or rather the calibrator did
Although Pioneer kept saying that it was Directv and not the set, they still tried to fix the situation so I am pretty happy how they handled the situation. However, you would think they would know that the film mode doesnt handle cable and sat very well
Although Pioneer kept saying that it was Directv and not the set, they still tried to fix the situation so I am pretty happy how they handled the situation. However, you would think they would know that the film mode doesnt handle cable and sat very well
