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132 Posts
I have owned 3 Harmony remotes, 2 were 890's, and the newest is a 900.
The first 890 started getting white screens/pixel issues 6 months after purchase. Harmony honored their warranty and shipped me a new one. That one died about a year after use, same issues (white screen, fragmented pixels). Taking the battery out would provide temporary fix, but eventually became unusable.
This time I was out of my warranty period - but they did offer my 50% off a Harmony 900, so I picked one up assuming that whatever design flaws of hte 880/890 series would be corrected.
Now, 4 months after getting my 900, same issues are happening - frozen screen, white screen, fragmented pixels. Battery out sometimes works, I updated firmware, still doesnt work. Just submitted warranty claim.
Is it too much to expect a $400 remote to work longer than a few months? This is just ridiculous to have gone through 3 remotes in less than 3 years, especially condiering their price tags.
Do I have bad luck or is this common for them to break like this? I love everything about the remotes except the fact they die so quickly - is there a competitor that offers similar product but actually can make it 5 years - hopefully 10?
The first 890 started getting white screens/pixel issues 6 months after purchase. Harmony honored their warranty and shipped me a new one. That one died about a year after use, same issues (white screen, fragmented pixels). Taking the battery out would provide temporary fix, but eventually became unusable.
This time I was out of my warranty period - but they did offer my 50% off a Harmony 900, so I picked one up assuming that whatever design flaws of hte 880/890 series would be corrected.
Now, 4 months after getting my 900, same issues are happening - frozen screen, white screen, fragmented pixels. Battery out sometimes works, I updated firmware, still doesnt work. Just submitted warranty claim.
Is it too much to expect a $400 remote to work longer than a few months? This is just ridiculous to have gone through 3 remotes in less than 3 years, especially condiering their price tags.
Do I have bad luck or is this common for them to break like this? I love everything about the remotes except the fact they die so quickly - is there a competitor that offers similar product but actually can make it 5 years - hopefully 10?
