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Discussion Starter · #1 ·
Hi,


I have just about had it with Harmony support.


Is there some way to get to Level 2 or Engineering Level Support???


I have a H550 and I know it is not the top of the line, but I was assured that it more than meets my needs.


It cannot even properly send a discrete command during power on without waiting 28 seconds! or to select the device manually and selet the input. If I am lucky I can do that in 10 seconds.


I can tell you none of my devices take longer than 8 seconds to accept a remote signal after power on. My original remote can do it within 7 seconds. Though I have 4 remotes for my devices to power on, I now only need two remotes to do the trick.


Until my issue gets resolved soon, I cannot recommend Harmony at all.
 

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Discussion Starter · #3 ·

Quote:
Originally Posted by BillyBeatnik /forum/post/15465129


28 seconds is the default Power On delay for that Samsung TV, but you can set it for less. Try setting it for a lower number.

I have and Harmony wants it back at 28 seconds. They do not understand and I don't think they know that my tv is the newest one from samsung. I need real support not a boiler room filled with out sourced script readers.
 

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Why don't you just set the delays to what actually works for you? Set the TV power on delay to 7000ms or less and see if that takes care of the issue.


How about reading the sticky in this forum about Harmony delay settings: http://www.avsforum.com/avs-vb/showthread.php?t=623320
 

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Quote:
Originally Posted by Low Tech /forum/post/15465168


I have and Harmony wants it back at 28 seconds. They do not understand and I don't think they know that my tv is the newest one from samsung. I need real support not a boiler room filled with out sourced script readers.

It might be quicker to ask mike_pro in the "2008 Samsung HL61A750 LED DLP owners thread and FAQ" thread how he has his delays set up. He is using the Harmony 670 and is not having any problems. His setup for the TV will work on your 550.
 

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Discussion Starter · #6 ·

Quote:
Originally Posted by BillyBeatnik /forum/post/15465339


It might be quicker to ask mike_pro in the "2008 Samsung HL61A750 LED DLP owners thread and FAQ" thread how he has his delays set up. He is using the Harmony 670 and is not having any problems. His setup for the TV will work on your 550.

I did place a comment or two and everyone was giving the same opinions, and told me to place one here.


I guess you don't understand... Did it, gone there, and proved it is not a timing issue with my equipment.


Just to cram it down their throat I will setup my Oscilloscope later tomorrow to trigger a pattern in memory, since I don't have a logic analyzer, as to see what signals are being transmitted and compair the differences.


I dealt with many a company that always points the finger before actually looking into the real problem... this is common way of troubleshooting and it proves how much support can't support at all anymore.


I do know my stuff, as I had to QA and R&D work... for a company that believed in 100% support back in the 80's and 90's. You just don't get that anymore. That's how brand names kept their status and now they don't care.
 

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What exactly are you trying to do? Set up discreet inputs or what? What exactly is happening wrong? Does using the help button fix the problem? If you can explain to me what you need I can login to your account and try to figure out the settings for you, or try to help you figure it out. As of right now though the only thing I can understand is you tried lowering the power on delay and harmony support told you to raise it back up.


Are you sure that you have the TV set up to use discreet input commands correctly? Will your TV tune to inputs that are not receiving a signal? Once you have it working correctly then you can start lowering the power on delay until it stops switching inputs correctly, and then raising it a bit.
 
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