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I already own the 32" Westinghouse, which I got direct from them-- I ordered an additional 27" model from Amazon which was actually advertising for Cruthfield so the order was actually a Crutchfield sale. I ended up cancelling the order because it was an Xmas gift and Amazon/Crutchfield said the item had shipped when it hadn't. I found out when I called Crutchfield direct and they told me that it hadn't shipped and was due to ship out that day. They apologized and said they were backed up pretty badly due to the holiday. I ended up buying it at retail to ensure I wasn't empty handed for the holiday.


Truth be told, if I wasn't on a deadline, I would have let it ride and kept the order with them. I've ordered other items from Crutchfield before and have had nothing but a good experience. This was the one time where they faultered. I also have a hunch that the "your product has shipped" was a fault of Amazon's communication with Crutchfield's computer systems. They were clearly using a different system because I couldn't get an on-line status using my order number-- it didn't exist in the Crutchfield WEB server.


With that said, Crutchfield has, BY FAR, the best price on the Westinghouse LCD HDTV line and they offer free shipping on them as well. I'd bet they have great pricing on other models as well. Their customer service was very helpful and personable even when I cancelled the order.


No idea re: their dead pixel policy.
 

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The dead pixel policy is likely going to be what ever the manufacturer of the specific TV you buy offers. They can't very well return a TV to the manufacturer that isn't covered by the manufacturers warranty.


If I were in your shoes & looking to by a TV from Crutchfield I'd recommend you just going to a local specialist or even a bog box store. Crutchfield is not known for being much better in price (if at all) then anyone else in the retail world as they follow the same MAP pricing structure that any ethical dealer has to abide by. While they certainly have great service for a mail order & internet company they cannot provide the level of service a local company can offer you.


Since you're looking at Crutchfield I'm under the impression that the cheapest price isn't a big concern. If I'm right, go to a local guy for a purchase like this. Even if it costs you a little more the service they can likely offer is going to be worth every penny.
 

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Discussion Starter #4
I'm not that concerned about how much I'm going to spend but rather how legit the site or place is. I would prefer buying the screen at either CC or Best Buy but I'm narrowing down my choices and one of them is the Sharp LC-37D6U which I'm unable to find in any B&M in Manhattan
 

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I was another that got screwed by their last-minute shipping issue before Christmas. I ordered a 27"Westinghouse on 12/20. Site said fast, free shipping by December 23rd (to receive it). No news on the 22nd, so I emailed them. They said oh yeah it should be there by the next day which was he 23rd. Nothing, no ship email. Asked again, they said they had more orders than they could send out so they upgraded me to UPS Saturday delivery on the 24th. Nothing. Again, asked them what the heck is going on as it was going to be a gift. Well, they gave me a response of bad weather, people calling in sick, won't be sent out until the next UPS pickup date - December 27th. I was really, really mad about it but what can you do? I got a great deal on it so I just left it and they never did ship it out until the 28th, and I received it on the 30th (they needed a signature). If you ask me, due to their fast shipping claim, that was pretty bad but they just apologized and gave me 10 different excuses. I know things happen but then maybe they shouldn't have been advertising "you will have it by the 23rd if you order by x time on the 22nd". I ordered on the 20th and it just sat there with no update for over a week. Once it came I was happy and everything but it left a bad impression with me, since that was the first time I ordered from them. It could have been worse, but I believe it was just a last minute rush of orders that they couldn't handle. But to arrive 9 days later? It wouldn't be out of the question to use them again because they were trying to be helpful, but like I said it doesn't leave a good first impression. Either that or my expectations are too high lol.
 

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Quote:
Originally Posted by pj2004
I was another that got screwed by their last-minute shipping issue before Christmas. I ordered a 27"Westinghouse on 12/20. Site said fast, free shipping by December 23rd (to receive it). No news on the 22nd, so I emailed them. They said oh yeah it should be there by the next day which was he 23rd. Nothing, no ship email. Asked again, they said they had more orders than they could send out so they upgraded me to UPS Saturday delivery on the 24th. Nothing. Again, asked them what the heck is going on as it was going to be a gift. Well, they gave me a response of bad weather, people calling in sick, won't be sent out until the next UPS pickup date - December 27th. I was really, really mad about it but what can you do? I got a great deal on it so I just left it and they never did ship it out until the 28th, and I received it on the 30th (they needed a signature). If you ask me, due to their fast shipping claim, that was pretty bad but they just apologized and gave me 10 different excuses. I know things happen but then maybe they shouldn't have been advertising "you will have it by the 23rd if you order by x time on the 22nd". I ordered on the 20th and it just sat there with no update for over a week. Once it came I was happy and everything but it left a bad impression with me, since that was the first time I ordered from them. It could have been worse, but I believe it was just a last minute rush of orders that they couldn't handle. But to arrive 9 days later? It wouldn't be out of the question to use them again because they were trying to be helpful, but like I said it doesn't leave a good first impression. Either that or my expectations are too high lol.
Call them back and tell them how unhappy you are with their service. ASK them for an adjustment on the product. I got an adjustment on something last year to the tune of $250, no problem. I've found them to be pretty accomodative. Once in a while you will get an unhelpful CSR or even supervisor, but just call again and get someone else. And be as nice to them as you'd like them to be to you. It goes a long way. Also, you have this going for you: if you return the item they will take at least a 10% hit if they sell it in their outlet. And their cost of having it shipped back to them, etc. Its a hassle for them, and they'll have an unsatisfied custy. It's in their best interest to eat a little P&L to make you happy. Good luck.
 

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My father just got a 32" Sharp from Crutchfield, with no problems. They've been around for a long time and I consider them very safe and reliable.
 

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Well the first customer service lady that first mentioned a delay said to let her know what they can do to "make this better". So I mentioned an extra discount, but since I already used a coupon I didn't expect anything. Someone else responded with an explanation of what happened so the original lady probably never saw my request. I guess it's worth a try like you said. They also mention an email address something like Bill Listens...could be an idea also. It does pay to be pleasant with them so I didn't get mean or anything but I made it clear that I was disappointed. I bought from them based on the fact that other people have had great experiences, and other than the shipping issue they did a good job. Could just be that I ordered at a bad time but I wanted to share my experience anyway. I'm sure they have tons of satisfied customers otherwise they wouldn't have grown the way they have.
 

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Quote:
Originally Posted by ChandlerL
I already own the 32" Westinghouse, which I got direct from them-- I ordered an additional 27" model from Amazon which was actually advertising for Cruthfield so the order was actually a Crutchfield sale. I ended up cancelling the order because it was an Xmas gift and Amazon/Crutchfield said the item had shipped when it hadn't. I found out when I called Crutchfield direct and they told me that it hadn't shipped and was due to ship out that day. They apologized and said they were backed up pretty badly due to the holiday. I ended up buying it at retail to ensure I wasn't empty handed for the holiday.


Truth be told, if I wasn't on a deadline, I would have let it ride and kept the order with them. I've ordered other items from Crutchfield before and have had nothing but a good experience. This was the one time where they faultered. I also have a hunch that the "your product has shipped" was a fault of Amazon's communication with Crutchfield's computer systems. They were clearly using a different system because I couldn't get an on-line status using my order number-- it didn't exist in the Crutchfield WEB server.


With that said, Crutchfield has, BY FAR, the best price on the Westinghouse LCD HDTV line and they offer free shipping on them as well. I'd bet they have great pricing on other models as well. Their customer service was very helpful and personable even when I cancelled the order.


No idea re: their dead pixel policy.
I was thinking of picking up a Westy 32". You said Crutchfield has the best price by far on the Westy line. It seems like they are, as usual, at MSRP. I know they had a nice deal after Thanksgiving, but that's long since over. Do you know a way to get them to move to that post-Thanksgiving price? Please advise if you do! I am now ready to purchase one!
 

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I bought a 20" Westy for my daughter. Though it wasn't in stock and I didn't pay for expedited shipping, they overnighted it for Sat/Xmas eve delivery. Also, their price was WAY below what anyone else was charging. I'm not sure about the dead pixel policy.
 

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Support your local retailer. This craze with buying from a big box store or online from Crutchfield is putting your local reatiler/specialist out of business. Crutchfied is not discount pricing. Crutchfields pricing is the same as the small guy. The small guy will give you support and is there when you need him. The big box stores are telling people anything to move units out the door. A recent survey showed 35% of consumers who purchased an HD television this year don't have installed or connected properly. Why? Consumers need to understand that electronics these days need more. Purchasing a unit, bringing it home and plugging it in just doesn't work anymore.
 

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I have personally been doing business with Crutchfield since 1985, beginning logically enough with automotive audio products. I have since purchased a number of products from them and their customer service has never let me down. Not every transaction was flawless, but they always resolved the issues (which were only a few).


Crutchfield is not a lowest cost reseller. People that have issue with their prices clearly do not understand the value of their outstanding customer service. What makes me die laughing is the guy (or gal) that scours the internet for the lowest price possible and then grips about the service.


Crutchfield is a great company in this man's eyes and while they don't get all my business, they rank at the top of all the retailers I've done business with over the years.
 

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Quote:
Originally Posted by andyd2k
I'm not that concerned about how much I'm going to spend but rather how legit the site or place is. I would prefer buying the screen at either CC or Best Buy but I'm narrowing down my choices and one of them is the Sharp LC-37D6U which I'm unable to find in any B&M in Manhattan
The place is very legit but if you want to overpay by a substantial amount that's up to you.
 

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Quote:
Originally Posted by OhBF
I have personally been doing business with Crutchfield since 1985, beginning logically enough with automotive audio products. I have since purchased a number of products from them and their customer service has never let me down. Not every transaction was flawless, but they always resolved the issues (which were only a few).


Crutchfield is not a lowest cost reseller. People that have issue with their prices clearly do not understand the value of their outstanding customer service. What makes me die laughing is the guy (or gal) that scours the internet for the lowest price possible and then grips about the service.


Crutchfield is a great company in this man's eyes and while they don't get all my business, they rank at the top of all the retailers I've done business with over the years.
I'm sorry, i don't care how good their customer service is, but to spend $4000-$5000 more is rediculous.
 

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I got yah. If finding a place to buy it locally is a problem then Crutchfield is as good of place as any. Sharp LCD's are always on short supply so it doesn't surprize me to find out you can't seem to locate any locally; even in NCY.


Good Luck.
 

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I agree with rgiorgio to buy it locally if you can. If you can't and you have to buy it online, Crutchfield is about as legit as they come for Internet purchases (if you don't mind paying at or near MSRP).
 

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Well just as an update to my earlier post, I wrote an email to Crutchfield about their shipping delay issue, and they gave me a merchandise credit towards a future purchase. Not as good as an extra discount but hey it's better than nothing. That just means I'll have to buy from them again. Their customer service is really good and they're all pleasant to deal with. The fact that they sell at or near MSRP is true in a most cases, but sometimes saving on tax and free shipping (on larger items like plasmas) is worth it. They also have deals every so often if you watch for them.
 

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Why pay LIST PRICE for mail order? Heck, local brick stores discount these beasts. It makes no sense to me to pay list price and then deal with the shipping hassles of mail order.


Or, if you don't mind paying list price, find a good dealer that will bring it to your house and install it (his risk if it is dropped) and not charge for delivery? If you are going to buy a plasma, especially a large one (50 inch), there is a lot to be said for an in-house delivery.
 

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Couldn't agree wore with Eldorado Man; I can not see the point paying list for mail order. C rutchfield's site is good for comparing/researching products but that's about the only value I find.
 

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Haven't bought anything but am considering. I picked out a audio set up and a HDTV for my bedroom thourgh their website. Done tons of research on these products through the forums so I know what I'll be getting. First off I was suprised that shipping was free on the reciever and speakers. For the 40" HDTV shipping would be $99 and I am out here in the middle of the Pacific Ocean. Not a bad deal especailly the price of the HDTV is 300 less than a big retailer here locally. I might consider getting stuffs from them.
 
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