|Originally Posted by pj2004|
I was another that got screwed by their last-minute shipping issue before Christmas. I ordered a 27"Westinghouse on 12/20. Site said fast, free shipping by December 23rd (to receive it). No news on the 22nd, so I emailed them. They said oh yeah it should be there by the next day which was he 23rd. Nothing, no ship email. Asked again, they said they had more orders than they could send out so they upgraded me to UPS Saturday delivery on the 24th. Nothing. Again, asked them what the heck is going on as it was going to be a gift. Well, they gave me a response of bad weather, people calling in sick, won't be sent out until the next UPS pickup date - December 27th. I was really, really mad about it but what can you do? I got a great deal on it so I just left it and they never did ship it out until the 28th, and I received it on the 30th (they needed a signature). If you ask me, due to their fast shipping claim, that was pretty bad but they just apologized and gave me 10 different excuses. I know things happen but then maybe they shouldn't have been advertising "you will have it by the 23rd if you order by x time on the 22nd". I ordered on the 20th and it just sat there with no update for over a week. Once it came I was happy and everything but it left a bad impression with me, since that was the first time I ordered from them. It could have been worse, but I believe it was just a last minute rush of orders that they couldn't handle. But to arrive 9 days later? It wouldn't be out of the question to use them again because they were trying to be helpful, but like I said it doesn't leave a good first impression. Either that or my expectations are too high lol.
|Originally Posted by ChandlerL|
I already own the 32" Westinghouse, which I got direct from them-- I ordered an additional 27" model from Amazon which was actually advertising for Cruthfield so the order was actually a Crutchfield sale. I ended up cancelling the order because it was an Xmas gift and Amazon/Crutchfield said the item had shipped when it hadn't. I found out when I called Crutchfield direct and they told me that it hadn't shipped and was due to ship out that day. They apologized and said they were backed up pretty badly due to the holiday. I ended up buying it at retail to ensure I wasn't empty handed for the holiday.
Truth be told, if I wasn't on a deadline, I would have let it ride and kept the order with them. I've ordered other items from Crutchfield before and have had nothing but a good experience. This was the one time where they faultered. I also have a hunch that the "your product has shipped" was a fault of Amazon's communication with Crutchfield's computer systems. They were clearly using a different system because I couldn't get an on-line status using my order number-- it didn't exist in the Crutchfield WEB server.
With that said, Crutchfield has, BY FAR, the best price on the Westinghouse LCD HDTV line and they offer free shipping on them as well. I'd bet they have great pricing on other models as well. Their customer service was very helpful and personable even when I cancelled the order.
No idea re: their dead pixel policy.
|Originally Posted by andyd2k|
I'm not that concerned about how much I'm going to spend but rather how legit the site or place is. I would prefer buying the screen at either CC or Best Buy but I'm narrowing down my choices and one of them is the Sharp LC-37D6U which I'm unable to find in any B&M in Manhattan
|Originally Posted by OhBF|
I have personally been doing business with Crutchfield since 1985, beginning logically enough with automotive audio products. I have since purchased a number of products from them and their customer service has never let me down. Not every transaction was flawless, but they always resolved the issues (which were only a few).
Crutchfield is not a lowest cost reseller. People that have issue with their prices clearly do not understand the value of their outstanding customer service. What makes me die laughing is the guy (or gal) that scours the internet for the lowest price possible and then grips about the service.
Crutchfield is a great company in this man's eyes and while they don't get all my business, they rank at the top of all the retailers I've done business with over the years.