I just got a new Samsung 26" CRT HDTV. When I got it home I noticed the convergence was waaaay off on the right side of the picture, it was giving any vertical lines on the screen a red outline. Then I discovered that it wasn't accepting 720p correctly, it would display a clear but jumpy picture. I called Samsung & the guy tells me I should just exchange the set, but he said he would escalate my problem to the next level up anyways & they would get back to me in a week. So I just exchange the set the next day instead of waiting for a tech since I had 30 days to return the set.
Well......The new one has pretty sh*tty convergence also, only in a different spot, this time its effecting horizontal lines on the entire picture. So when I'm watching letterboxed material I'll get a red line between black letterboxes & the actual image. Its really ugly. Luckly 720p is displaying like its supposed to though, so I'm happy about that. But I'm really annoyed with the quality control of these sets. Not 2 mention its been 2 weeks since I called Samsung Techsupport & nobody has gotten back to me about my original problem with the last TV.
My delima is, I bought this TV at bestbuy & the nearest bestbuy is an hour away, so I'm looking at a 2 hour round trip everytime I exchange this set. Not to mention its a pain in the @$$ to pack this thing back up & drag it up & down the stairs. So I'm not going to keep exchanging these sets when my warrenty covers me for in home tv service.
Can someone give me a glimmer of hope?