Please, allow me as I just ordered one on March 31, 2003 and can give you the dirty. As I said ordered on March 31, Monday, and insisted that I have it by Friday. Also bought the wall mount and 3 year extended warranty. I called numerous times (Tuesday, Wednesday, Thursday, Friday) in order to try and get a tracking number as this was a large purchase (and the largest) too do over the Internet (type A Virgo, I like everything in its place
Basically, be prepared to wait and wait and wait and wait for customer service (~30-45 minutes, on average). Salesmen will come on the phone and ask if they can help you (can you say sales). When I ordered I was given the 3% shipping charge on top of the regular shipping. I told them "forget it and I'll get it someplace else". Be prepared to haggle. Roughly I saved $xxx haggling. I finally got the tracking number and a phone number to Northeast Express Couriers...at 4:15 pm on Friday. Called the shippers, yup, already left, going to have delivery tonight and can you give us directions off of I95 North...sure enough one guy pulls up in a van at 6:00 pm and has my plasma.
The plasma strapped on a small pallet and had the "shock" sticker which was pure white. Set it up, no dead pixels. Overall, very happy with PQ and plasma itself.
The wall mount and warranty paperwork have yet to show up as of today. I called yesterday (once again on hold for 30 minutes) and was finally given the tracking number for the wall mount as they drop ship it from the factory? It is due Wednesday. Warranty paperwork was put in the mail on Thursday the third of April. Still have not received it. Can't understand it as I am in CT and they are out of NY.
Based upon my, so far, experiences I don't think I would go with them again. But my "anal"ness is probably getting the better of me and it would be worth it, to me anyway, to spend a little more. Then again, I did get a great price and I have no complaints with the plasma (the other items I will either get or get a credit on my card through the fraud protection feature).
They are not very efficient and definitely rude but what do you want from a sale that occurred digitally and from New York?
BTW I have read GREAT things of plasmaextreme.us and would have purchased from them (Lisa was in Omaha having steaks, cost you the sale girl
) but they did not stock the 5UZ (the one with the RCA connectors not BNC). Oh well.