Originally Posted by rbarbier
I bought my D-VHS player from them last year. It was refurbished (they did mention it), and I haven't had any problems with the unit or the customer service.
I also bought a D-VHS player from them about 2-3 years ago, everything went great. But something have changed about them, new ownership maybe? I personally would not deal with a online vendor with that low of a rating. Been warned
I bought my HDA1 from them before I had seen the bad ratings. My transaction was fine with two minor gripes. One, the unit was not double boxed before shipping. Although it seems to be a common practice, I think something like this should be double boxed. Two, ecost uses DHL Home for their lowest cost shipping. If anyone orders from them, spend the extra couple of bucks to upgrade. DHL Home has DHL get the package to your locality and then drops the package with the USPS for delivery. That's not the best situation for tracking should you need to. At the end of the day though, the transaction was speedy and the unit is working extremely well.
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