Brand new out of the box player plugged in and attempting to update firmware over a cable modem. Of course cable goes out during the update and now nothing works. Black screen with "welcome" on the front of the player. I have tried the hard reset 10 second holding the power button thing and still nothing. Any button I push it beeps at me. Called tech support and they said to send it in. Was hoping there was something I could do here that would get it to reset to default settings or somesuch so I don't have to send it in.