Help Needed On ECP 3101, Arrived Damaged!

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What does the seller say? If it had been packed properly, it couldn't have gotten damaged like that.......even by UPS. Fedex is NO BETTER if not packed right.


The mystery here is that UPS has a maximum weight of 70 pounds, which the projector really exceeds BEFORE packing, so it couldn't have been packed very well.


If the seller leaves you in a lurch or now doesn't respond to you, post his name here so he can't screw anyone else.

They raised it to around 110lbs. If that's 70kg's I don't know.


FEDEX would have been a better choice by far but I disagree about it being guaranteed to survive either way no matter how well packed. Even if it were crated in solid foam they could both break it. UPS can break anything that is for damn sure!


Insurance on this is worthless btw, they will deny any claim.


Just fix it and consider yourself lucky. The seller should bear your parts cost though I would think, which for ecp parts should be really low anyway.


I think I just threw away a box with those parts you needed.

The tube alignment is just knocked a bit off, doesn't look broken.


Troy

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Troy,


I said 70 POUNDS, not 70Kg's, that's the weight limit for UPS and Fedex. If you're a commercial shipper, I think they will take 130 pounds, but that would STILL be over with proper packaging.


Fedex has a freight company, but they're WAY too expensive. I had a new D50 shipped to me from Indiana and it cost me $273 and that was BEFORE they raised all they rates.


Bruce

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Here is the weight limit from UPS:


Weight and Size Limits for Packages


UPS has established specific weight and size limits for the packages that you send with all UPS services. The restrictions below only pertain to individual packages. There are no limits to the total weight of your shipment or the total number of packages in your shipment.


Packages can be up to 150 lbs (70 kg)

Packages can be up to 165 inches (419 cm) in length and girth combined

Packages can be up to 108 inches (270 cm) in length

Packages that weigh more than 70 lbs (31.5 kg, 25 kg within the EU) require a special heavy-package label

Oversize packages and packages with a large size-to-weight ratio require special pricing and dimensional weight calculations


The limits listed above apply to most packages and destinations, but there are some variances because of different local restrictions in some countries. Please contact UPS for more details.

Keith. Thanks for the offer but unless it is on pallet and crated I won't take it


It came with cardboard box with doubled 2" styrofoam all around. But

it looks like it was handled bad by UPS. The foam covered front side has heavy indentation of lense (red tube side is cracked with impact, see the picture). I still don't understand how do they do this. Don't they know how to use hand truck for heavy item like this? Anyway, it came with heavy item yellow tag saying 117 lbs. But strangely,it says 50 lbs on the label. Fedex might have been the same but if he told me he will use UPS, I probably did not go thru with the deal.


I haven't contact the seller because I am not sure yet it will work or not. But I remind this forum members that if the seller claims that he uses UPS (or Fedex) and use custom box with foam and never had problem, forget it even if it looks good deal, unless you can pick up locally. I was tempted by minty tubes and am paying the price.


So far, I have straightened the frame that holding focus board and remote box. And cleaned lense but could not fix the ring because it is too much bent and doesn't fit right anymore. Cleaned top cover and vacumned inside. Realigned red tube assembly. I haven't noticed any leak or crack from the tubes. I am visually checking the board inside and no cracked board yet. I will probably fire it up tomorrow. I will let you know how it goes. Thanks.


Chris

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There is nothing wrong with those lenses/tubes. This is referred to as toe in. You have to do this in order to line up your red and blue with the green lens.

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Just looked at this picture as well. At first I thought it was normal as certian ECPs have a bend in that section which looks odd. Having looked at it closer I'm now not so sure. Was there damage to the outside top cover?

Unless the top cover was damaged/cracked, it's hard to imagine anything inside inside being bent.

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What the picture shows is normal toe in. I doubt that a hit to the side would push the lens/tube in unless the bolts were not tightened. I've tried to move the lenses when I thought I had loosened the bolts, it's nearly impossible. The lenses would likely break or crack before it would move. There is nothing odd looking about the picture you show. I'm not sure how familiar you are with CRT projectors but the lenses being "crooked" as you put it is normal.


If you bought insurance, I would file a claim, they damaged it. If there was 2" foam around the entire projector than it was packed per UPS guidelines, I've collected from UPS in the past. You just can't take no for an answer. They will cave as long as the projector was packed as you say. As far a FedEx goes, don't fool yourself, They are no better.


Looking at your foam picture, It is clear the box took a hit. You have all the evidence you need as far as I'm concerned. Then again if it's working and you want to live with the damaged corner, so be it.