AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!
Alright. Let me give an update on this.
So my closest Authorized Service Provider (ASP) picked up the TV on August 15th (I didn't get to take care of the TV until around this date. So around a month after I posted this). Alright, so they had my TV. They even picked it up at my place. They had a van with comforters and pillows. HAHA. Anyways... it worked. They appeared to be good people. Within a week, they told me that the panel had to be replaced. The wait for that **** took weeks. So I didn't get it back until after A MONTH! I can't really blame them as they're just doing their job. I can understand that they won't rush for the part. They'll just fix it when it arrives. I blame that on Toshiba.
So after a month, I have my TV back. It worked... for a bit. Used it for about an hr that day. Then the next day for another hr...THEN the power died. Called the ASP. They picked it up after 2 days (the earliest they could do it). This was last Friday, Sept. 12. I called em Tuesday and they told me they're waiting for the power supply. They told me it should arrive Wednesday and I could possibly see the tv back by this week's end. So I called them today and ****ing nada. Guy told me that based on the record on their computer the part still hasn't arrived and no work's been done to it OR there could be other problems with the TV.
So now I've been very patient and cordial throughout this whole thing. I haven't once got mad at any of the guys at the ASP. And they've been the same. But I'm now getting really frustrated. It's been more than a month for me WITHOUT MY BRAND NEW TV! I called Toshiba's customer service just to let them know of my situation. I was looking to ask for a replacement or a full refund. The lady was nice to me, but she's just the customer service. She told me I'd have to physically mail a letter to Customer Relations. Is that right? She said no e-mail. I'm gonna research this right now, but if anyone can help me out here.
I'm thinking of waiting to see what happens next week. See if I'll get it back. If not, I'll definitely pursue for some type of action here... more likely a full refund from Toshiba.
