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I have read about others having this problem, but nothing recent on site: PLease Help.


I had the 1TB WD set up and woking on an older Scientific Atlanta 8300, then had a problem and just got a new SA 8300 last week and cannot get the WD DVR expander to work with it.


I called WD and they did sent another brand new unit out, and that doesnt work either. I called Milwaukee Time Warner and they said that none of the eSATA outputs are active and they didn't support 3rd party products etc, etc. TW says that I was lucky the eSATA port was working on the old unit as they should all be inactive. It was a frustrating call


Any suggestions?


I have tried cycling and plugging and unplugging cables, although maybe not at the best time in the cycling?


Or do I change to AT&T or get a different DVR Exander?


Thanks, in advance, for any help....VERY frustrating
 

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Quote:
Originally Posted by blaven2 /forum/post/18130021


I have read about others having this problem, but nothing recent on site: PLease Help.


I had the 1TB WD set up and woking on an older Scientific Atlanta 8300, then had a problem and just got a new SA 8300 last week and cannot get the WD DVR expander to work with it.


I called WD and they did sent another brand new unit out, and that doesnt work either. I called Milwaukee Time Warner and they said that none of the eSATA outputs are active and they didn't support 3rd party products etc, etc. TW says that I was lucky the eSATA port was working on the old unit as they should all be inactive. It was a frustrating call


Any suggestions?


I have tried cycling and plugging and unplugging cables, although maybe not at the best time in the cycling?


Or do I change to AT&T or get a different DVR Exander?


Thanks, in advance, for any help....VERY frustrating

I posted here - link .


Mike
 

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Thanks to this post I am up and running.


I just received a WD 1TB DVR Expander for my SA8300HD.


I followed the install instructions, but the expander was not recognized by the DVR. I tried the troubleshooting instructions with no luck.


I had already reviewed this post so I was ready to try a few things. After the first install I pulled the SATA plug out of the DVR and put it back. The picture froze for a few seconds, sound continued, but it went back to working normally. My DVR stayed at 77% where it been at the start.


I tried the 'push the power button for 10 seconds' to start a reboot, and that did nothing out of the ordinary. No reboot, just power off or on.


After seeing no improvement on the troubleshooting instructions I tried pulling the SATA plug again, and this time it worked. I received a message asking to format the expander. I responded and the message went away. I was thinking that formatting 1TB would take a little time, but the picture on the TV restored immediately.


I checked the DVR and I am now at 11%.


Hope this may help others.
 

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Glad you are up and running.


Mike
 

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I seem to be running all right, but I have a question.


From reading it seems that if the SATA cable gets disconnected you lose any programming that is on the expander.


I live in an area that has many lightning storms and often has heavy snows in the winter, that means that have power outages is not that uncommon.


Does a power outage (short or extended) cause loss of all that's on the expander?


I think having the extra space is great, but if it is so fragile an enironment I would be disappointed.


Thanks for any input you can provide.
 
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