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hidden menu
in the new version 3:
in the set-up menu, go to where you can select the IR Blaster code, you should see you current code highlighted (for ex: "0003"). Click on "Zones". Here you are in a hidden menu!!
Any other hidden menu out there?
in the set-up menu, go to where you can select the IR Blaster code, you should see you current code highlighted (for ex: "0003"). Click on "Zones". Here you are in a hidden menu!!
Any other hidden menu out there?
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you can "fine tune" the way Replay TV controls the cable box: how many digits are sent, delay times, etc...
My Cable box needs 2 digits to be sent for single digit channels: "0" and "4" instead of just "4" for changing to channel 4. When I explained my problem to customer support the guy told me that he knew what the problem was and how to correct it but that HE WAS NOT ALLOWED to tell me. He had to escalate the issue to the next support level which took an other 2 days...
The technical support guy guided me through the hidden menu and told me that the reason they didn't indicate the solution (to a pretty common problem) on the web site or anywhere was that they thought that users were too stupid and they would end up screwing up everything (that's what he meant, not how he said it)
My Cable box needs 2 digits to be sent for single digit channels: "0" and "4" instead of just "4" for changing to channel 4. When I explained my problem to customer support the guy told me that he knew what the problem was and how to correct it but that HE WAS NOT ALLOWED to tell me. He had to escalate the issue to the next support level which took an other 2 days...
The technical support guy guided me through the hidden menu and told me that the reason they didn't indicate the solution (to a pretty common problem) on the web site or anywhere was that they thought that users were too stupid and they would end up screwing up everything (that's what he meant, not how he said it)
Isn't this info already found in the ReplayTV hack faq (see the top of this screen)?
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The Other Glenn
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The Other Glenn
All the known hidden features are addressed in the FAQ, www.replaytvfaq.com . Pretty amazing that you found it without help, though.
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PRMan
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PRMan
Quote:
As someone who has done support on consumer items in the past, I couldn't agree more.
The people who post here are not the people they are worried about.
It's the other 95% of the consumers out there, the ones who are such blithering idiots it is almost beyond comprehension, to whom they want to give as few options as possible.
I assure you that if that screen was available to everyone, it would generate an ENORMOUS number of support calls from people who thought it might help their picture color (or a hundred such similar idiotic reasons). You cannot begin to believe how technically incompetent most people are until you start answering phones in a consumer level support setting.
DD
| Originally posted by replayfan: The technical support guy guided me through the hidden menu and told me that the reason they didn't indicate the solution (to a pretty common problem) on the web site or anywhere was that they thought that users were too stupid and they would end up screwing up everything (that's what he meant, not how he said it) |
As someone who has done support on consumer items in the past, I couldn't agree more.
The people who post here are not the people they are worried about.
It's the other 95% of the consumers out there, the ones who are such blithering idiots it is almost beyond comprehension, to whom they want to give as few options as possible.
I assure you that if that screen was available to everyone, it would generate an ENORMOUS number of support calls from people who thought it might help their picture color (or a hundred such similar idiotic reasons). You cannot begin to believe how technically incompetent most people are until you start answering phones in a consumer level support setting.
DD
Quote:
Or look at the voting process in Palm Beach http://www.avsforum.com/ubb/biggrin.gif
| Originally posted by DougDingle: You cannot begin to believe how technically incompetent most people are until you start answering phones in a consumer level support setting. |
Ya, I hate it when stupid people call for support without at least looking at the documentation.
A good example is that I haven't figured out how to get my mouse to work on my Replay 2020, Soon I'm going to thoroughly look thru my manual for the answer.
After that I'll try hooking up the :Cue Cat so I can scan my TV Guide for my shows!
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If only she could be paused like my ReplayTV.
A good example is that I haven't figured out how to get my mouse to work on my Replay 2020, Soon I'm going to thoroughly look thru my manual for the answer.
After that I'll try hooking up the :Cue Cat so I can scan my TV Guide for my shows!
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If only she could be paused like my ReplayTV.
Quote:
Once upon a time, I took a job in customer support just because I wanted to get my foot in the door with the company in question. Most of my experiences exactly reflected the above statement.
Then one day, I got a call from a guy with a legitimate problem. We later determined that he'd tripped over a "Day 1 bug." We were on the phone for most of the business day, thrashing through his file systems, page files, memory management and a half-dozen other related things, working in tandem looking at the innards of the running system. Really deep-tissue stuff here.
At one point, he said something that indicated to me that he was way ahead of me on understanding what was going on and why. I stopped at this point, and said to him, as delicately as I could, "Hey, why didn't you tell me four hours ago that you were smart?"
He replied, "Would you have believed me?"
Ever since then, I've always wished that there was some secret code word or crypto packet one could send to rapidly (and accurately) communicate to the phone support person "Please clear the bimbo bit that is by default set on this support call."
Sadly, I have never worked out any such algorithm. Therefore, I've tried to be more patient with the support people while they slowly work out that maybe my bimbo bit should be cleared as well. (Or not, as the case may be.)
| Originally posted by DougDingle: You cannot begin to believe how technically incompetent most people are until you start answering phones in a consumer level support setting. DD |
Then one day, I got a call from a guy with a legitimate problem. We later determined that he'd tripped over a "Day 1 bug." We were on the phone for most of the business day, thrashing through his file systems, page files, memory management and a half-dozen other related things, working in tandem looking at the innards of the running system. Really deep-tissue stuff here.
At one point, he said something that indicated to me that he was way ahead of me on understanding what was going on and why. I stopped at this point, and said to him, as delicately as I could, "Hey, why didn't you tell me four hours ago that you were smart?"
He replied, "Would you have believed me?"
Ever since then, I've always wished that there was some secret code word or crypto packet one could send to rapidly (and accurately) communicate to the phone support person "Please clear the bimbo bit that is by default set on this support call."
Sadly, I have never worked out any such algorithm. Therefore, I've tried to be more patient with the support people while they slowly work out that maybe my bimbo bit should be cleared as well. (Or not, as the case may be.)
Quote:
BTW, just in case you always wondered, this story is absolutely true. I have met the guy at CompUSA in Fountain Valley who actually got this phone call.
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PRMan
| Originally posted by Gil T. Pleasure: Hello? customer Service? Yeah, the cup holder that came with my computer is broken. No, I didn't get it as a free gift, it is built-in. No, I don't see a brand name anywhere, except the "12X" label on the front. Hello? Are you still there? Hello? |
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PRMan
Quote:
Its not that most people are incompetent. It's just most of the people who call tech support are incompetent. Everyone else figured it out and did not need to call.
| You cannot begin to believe how technically incompetent most people are until you start answering phones in a consumer level support setting. |
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