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How big of a red flag is this? Sound dropping out

390 Views 5 Replies 3 Participants Last post by Leon!, Jan 3, 2018

Leon!

Discussion Starter · Jan 3, 2018

Twice in the very first day with it (and for the first time ever with watching tv) the sound dropped out completely for a few seconds. Have been monitoring closely & have not noticed it again since, but seems to be a bad sign since it was an open box, and might have been why someone returned it in the first place.

Have 30 days to return if I decide necessary, but would this behavior occurring in the first place be enough of a red flag that'd you'd preemptively dump it and work on finding an alternative? Even if you didn't hear it again in the coming weeks?j

I'm just scared of going backwards, a new problem, or something I like less about a new one for more money, because I really like it otherwise. If it's not going to be a problem would like to hold on to it.

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darthray

· #2 · Jan 3, 2018 (Edited)

Leon!

Three potential possibility;
-Since you mention it was during watching TV, it could have been the station you were watching/or your provider of this channel having some audio drop.
-Or, it is your new AVR (assuming it is a an AVR, since you are into the AVR/AVP section to post your question), having some issue, if so, return it while you can.
-The last possibility depend of what level of sound you were listening, did it happen during loud scenes (could also could be more distortion from a TV source, than a direct source like a BD, during those loud moment), or
-if playing very loud, the AVR could have put it-self into protection mode, shutting down for a few seconds, to protect it-self (meaning your were playing too loud), and would be normal.

If you were playing at moderate volume, monitor different stations, to see if the situation can be replicated over a short time, while the AVR can be return.
If it happen often, and never happen before, return the AVR, if not it could have been only the channel or your provider, at that time.

Those are the only things, I can think about

Ray

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phantom52

· #3 · Jan 3, 2018

Since it was an open box the first thing to do with it is a complete reset to factory settings. No telling how that AVR was set up in first place. Of course that means starting all over again on its setup.

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Leon!

Discussion Starter · #4 · Jan 3, 2018

darthray said:
Leon!

Three potential possibility;
-Since you mention it was during watching TV, it could have been the station you were watching/or your provider of this channel having some audio drop.
-Or, it is your new AVR (assuming it is a an AVR, since you are into the AVR/AVP section to post your question), having some issue, if so, return it while you can.
-The last possibility depend of what level of sound you were listening, did it happen during loud scenes (could also could be more distortion from a TV source, than a direct source like a BD, during those loud moment), or
-if playing very loud, the AVR could have put it-self into protection mode, shutting down for a few seconds, to protect it-self (meaning your were playing too loud), and would be normal.

If you were playing at moderate volume, monitor different stations, to see if the situation can be replicated over a short time, while the AVR can be return.
If it happen often, and never happen before, return the AVR, if not it could have been only the channel or your provider, at that time.

Those are the only things, I can think about

Ray

Actually the first time it happened, I switched channels and the second channel's audio was on. I figured it was coincidence because that has never happened before in however many years I've had this same direct tv receiver, so assumed it was the receiver.

I was definitely listening at low volume both times.

phantom52 said:
Since it was an open box the first thing to do with it is a complete reset to factory settings. No telling how that AVR was set up in first place. Of course that means starting all over again on its setup.

Guess all I'd have to is rerun MCACC, and redo the firmware update it did once I connected it to the internet... actually, both times the sound dropped happened before that update, haven't happened since. Any chance that had something to do with it?

Either way have a denon on order for 2x the price, that better be unopened box this time, like the pioneer was supposed to have been. Not excited about that because I do really like how the pioneer sounds, and everything I've read you are either a mcacc or audyssey guy. If I don't like the denon's sound, will return, factory reset the pioneer, and see if it happens again.

Thank you.

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phantom52

· #5 · Jan 3, 2018

Do the factory reset now. Assigning every input where needed and then run MCACC. If you really like the Pioneer sound a simple reset may fix your problem. Then no reason to buy anything.

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Leon!

Discussion Starter · #6 · Jan 3, 2018

phantom52 said:
Do the factory reset now. Assigning every input where needed and then run MCACC. If you really like the Pioneer sound a simple reset may fix your problem. Then no reason to buy anything.

Yep.

Anyway I already got back with the denon and have it set up. After running its multiEQ xt calibration compared to pioneer's mcacc, I just like how the pioneer sounds, at least initially. I know you're supposed to buy the audyssey app to fine tune it, but I'm not really into that. Just appreciate that I can run the pioneer once and leave it and I like the sound that it configures automatically.

Obviously if audio drop happens again in time, I'll return it. JUst left in the same predicament of, even if it never happens again within the return window, wondering if it was ever/will ever be a problem. Many more hours on it since it initially happened though without a repeat of it, so at this point I think I'm just going to reset and roll the dice on the pioneer.

Thanks all.

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