I'm in the middle of a Sony repair/return at the moment, and I'm wondering how long the service took for you, if you've had to go through the same process with your broken PS3 that I am. There are too many separate service fix/return posts to dig through individually to get a good idea of service time, so I thought it'd be nice to have everyone's experience in one place.
It would also be a good idea if you posted what PS3 version you've had to replace, as well. Judging by some of the posts I've gone through, some models (the 40GBs, in particular) seem to have taken a lot longer than the others.
Tips and Links
Sony's support number (both U.S. and Canada)
1-800-345-7669
Checking your support status (U.S.):
http://www.us.playstation.com/support/repairstatus
Checking your support status (Canada):
http://www.mtcservice.com/mtcis/customer_queryx.html
Some tips in trying to get free service if your PS3 is past its warranty:
Some tips for when you do get your free service:
It would also be a good idea if you posted what PS3 version you've had to replace, as well. Judging by some of the posts I've gone through, some models (the 40GBs, in particular) seem to have taken a lot longer than the others.
Tips and Links
Sony's support number (both U.S. and Canada)
1-800-345-7669
Checking your support status (U.S.):
http://www.us.playstation.com/support/repairstatus
Checking your support status (Canada):
http://www.mtcservice.com/mtcis/customer_queryx.html
Some tips in trying to get free service if your PS3 is past its warranty:
- Don't ask what they can do for you. They'll just say you can spend $150-$169.
- Add up the total $$ value of all your Sony products and tell them how much of a loyal Sony supporter you are. (Even if you aren't.) Repeat this $$ value as many times as you can.
- Sony actually has a name for their free repair/return service. It's called "good will service". Tell them it's what you feel your Sony loyalty is worth. Also tell them that you know other people who have got it. Mention "good will" as many times as you can.
- If the first operator says no, ask to speak to a supervisor.
- Be firm, but don't get angry. They will just shut you down if you get loud.
- Last resort: get your wife to call. I'm not joking! Wives/women sometimes have a gift for getting stuff for free. My wife appealed to them in a more emotional way, where I was maybe a little too calm and factual. I think people are just naturally more likely to help someone they feel an emotion from. It's worth a try, anyway.
- If you used a credit card to purchase your PS3, phone them and find out if their card doubles your warranty. You might already be covered!
Some tips for when you do get your free service:
- Make sure the operator makes it very clear in your file that you're getting free service. Get her to read it back to you. My service was delayed 3 days because the service centre didn't know if it was supposed to be free or not.
- The return box should come pretty fast. Mine got here the day after I phoned. If you don't get the box right away, phone the service centre.
- Check your service status online. If your status doesn't change in a couple days, phone the service centre.
- On the Canadian service centre website, there's also a Purolator link. You can check you shipment/delivery there. Enter your waybill # from MTC into the PIN# on Purolator. Note: if your service centre status says "PS3 shipped", don't expect it to show up on the Purolator site until at least 1 1/2 hours after the service centre closes. Purolator doesn't scan their pickups at the MTC. They take it back on a skid to Purolator and scan it there.