Both of you have forgotten the device name that will remove the scratches to have DVD or CD play like it was new. It is called the SkipDoctor it uses a buffing wheel to put a radial design on your disc removing all but deep scratches. Radial design can be buffed to new looking or played the way it comes out. Radial design is not read by the laser, hence you have a like new playable disc!
It's been used on CD and DVD R/W it will erase all the data, but it will remove all the scratches that made it unplayable. The MSRP is $34.98 for the crank model and $54.98 for the motorized version and $12 for 2 replacement dics. One disc is good for 50 discs of cleaning. It's being sold all over the web. Do a AVS search on 'How many here own a SkipDoctor manual or motorized' that is the name of the thread I put on read other members responses then make your own decision.
You have a choice to keep complaining or doing something about it. Best of Luck
