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Discussion Starter #1
I've searched but can't find a thread a while back that discussed testing a newly delivered plasma in the driveway before signing off on the delivery receipt.


It talked about having an extension cord ready in the driveway for the delivery. The procedures for testing, etc.


Has anyone done this successfully? Even if I order my new plasma from my local home theater specialist, it will still be delivered by freight to my house just as if I ordered from TVA, VA, etc. I read the thread about stuck/dead pixels and despite what the "industry" defines as acceptable, even one stuck/dead pixel isn't acceptable to me especially after dropping several thousand dollars and fresh off the truck.


I've heard about "tipping" the driver to wait a few minutes while inspecting the delivery but I don't know if I'd have the strength to refuse delivery even if the guy said no. :eek: :p


Has anyone else inspected before "accepting delivery"?
 

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Discussion Starter #2
I was just reading the return policy of a large online plasma dealer and it says this,

Quote:
Any physical shipping damage must be reported immediately to the delivery driver! Once the shipping carton arrives, you must open the packaging and inspect your item and point out any damages on the item to the delivery person before signing for it. If you notice damage to the item inside the carton DO NOT ACCEPT IT AND DO NOT SIGN FOR IT, kindly inform the driver that you are refusing delivery and contact us at once to make a report and so we can ship out a replacement. Please contact us at 1-866-660-6602. Please DO NOT sign the bill of lading until you have fully inspected the unit for damage.
As far as I'm concerned 1 dead pixel is damaged.

Apparantly opening and inspecting the unit before accepting delivery is fairly routine.


I'm definitely going to do this before accepting delivery on mine. If there is one dead/stuck pixel then back she goes.


I'd still love to see that other thread that discusses the various ways to test the screen before accepting delivery.
 

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Quote:
Originally Posted by fingerscrossed
I was just reading the return policy of a large online plasma dealer and it says this,




As far as I'm concerned 1 dead pixel is damaged.

Apparantly opening and inspecting the unit before accepting delivery is fairly routine.


I'm definitely going to do this before accepting delivery on mine. If there is one dead/stuck pixel then back she goes.


I'd still love to see that other thread that discusses the various ways to test the screen before accepting delivery.
the return policy is reffering to physical damage that may have been caused by the shipping company, not anything else. I would guess you may have a hard time getting it replaced for that.
 

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Quick and dirty test. A long extension cord and a cheap indoor antenna. hook up the antenna, tune a local station and have a dark blanket handy, to drape over the plasma. Remember photos of the old time photographers black cloth over the back of the cameras on the tripod? Have not done it, but it sounds workable.

Lighten up guys, this is meant as a joke. It would be extremely cumbersome to do this, with the driver waiting beside you!
 

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Discussion Starter #5
Quote:
Originally Posted by dontdothat88
the return policy is reffering to physical damage that may have been caused by the shipping company, not anything else. I would guess you may have a hard time getting it replaced for that.
Not worried about getting it replaced. If it's not to my satisfaction then I'll simply refuse delivery and have my credit card credited. If they won't send another one I'll order from another company and do the same thing.
 

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One man's experience......


I received mine from TVA a month or so ago. It was delivered FedEx Express Freight. My understanding with TVA is, they send their stuff "threshold delivery" rather then curbside, so the delivery company will bring it into the house. My driver showed up alone, so I needed to help out (the pio 5050 box is rather large), but he was great and it went well. I did not open or try out the TV before he left, but TVA gave me instructions to sign for it, and write "upon inspection" (or something like that) when I signed for it. I suppose that might buy me time to crack it open and try it out without them waiting for me to do it.


Anyway - whole process was very smooth, and the TV works great.
 

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Quote:
Originally Posted by SGS
One man's experience......


I received mine from TVA a month or so ago. It was delivered FedEx Express Freight. My understanding with TVA is, they send their stuff "threshold delivery" rather then curbside, so the delivery company will bring it into the house. My driver showed up alone, so I needed to help out (the pio 5050 box is rather large), but he was great and it went well. I did not open or try out the TV before he left, but TVA gave me instructions to sign for it, and write "upon inspection" (or something like that) when I signed for it. I suppose that might buy me time to crack it open and try it out without them waiting for me to do it.


Anyway - whole process was very smooth, and the TV works great.
I did the same with the 5050 i ordered from TVA. I was told that i had 48 hours after accepting delivery to report any issues to them. IF there had been an issue they would have sent another panel right away and arranged to have the defective unit picked up. Fortunately, the panel was aces !
 

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I'm cracking up picturing someone actually unboxing a plasma, setting it up with an extension cord and an antenna, then draping a blanket over to check it out.


Are you serious? Do you know how heavy these things are? And how delicate? There is no way that I'd want it unboxed outside - would you do it on grass? Great, prepare for it to sink in a little and get dust, dirt, etc. inside. So unpack it on concrete, sure that's smart. I'd like to see the scratch marks after that one. And my 50PX500 came with a stand which has to be unboxed and assembled, with the TV then slotted in - which took some time and energy. These pieces have to be laid out after unpackaging (including the TV itself which is laid either on the screen or the back), I can't imagine what happens to them outside. And finally, even under a blanket, in broad daylight, do you really expect to catch a dead pixel unless your under a lead one especially using an antenna?


Don't want to be mean spirited here, but you've got to assume some degree of trust in return policies, so go with TVA or some other trusted retailer.
 

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Honestly? I think they generally want you to open it up and take a look at the cabinet.


If you see any dings, scratches or cracks to refuse delivery. I do not think they are asking you to run a diagnostic on the machine before acceptance.



And as for the 1 dead pixel, and all that other stuff. If you actually do that, I have to thank you for ruining the whole return policy for all of us. There is a thing called "within reason"..... Christ, my CRT tv in the bedroom has 2 dead pixels that I did not nitice until I was 16" from it.


:p
 

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Discussion Starter #10
Quote:
Originally Posted by Ninjahedge
Honestly? I think they generally want you to open it up and take a look at the cabinet.


If you see any dings, scratches or cracks to refuse delivery. I do not think they are asking you to run a diagnostic on the machine before acceptance.



And as for the 1 dead pixel, and all that other stuff. If you actually do that, I have to thank you for ruining the whole return policy for all of us. There is a thing called "within reason"..... Christ, my CRT tv in the bedroom has 2 dead pixels that I did not nitice until I was 16" from it.


:p
Sure. By having my own standards and expecting a product I'm dropping $2500 on to work 100% the day it arrives I'm ruining the entire world's return policy.


I guess it's a chance I'll have to take.
 
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