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Discussion Starter · #1 ·
I just received my new Claro+, and I'm already having problems.


Let me preface my problem by specifying that i've installed and used both the drivers on the disc, as well as the newest drivers from the HT website, and both drivers replicate the same problems. I'm running vista x64, currently once again running the newest drivers.


When i run the card in 5.1 (Whether i'm running to my receiver over SPDIF using DDL or using the analog outputs to my 7.1 computer speakers) the sound tests ("Front left, front right, center, etc...") is 100% true. The "Front left" signal plays out of the front left speaker, and each of the other signals plays out of the correct speaker, WITHOUT EXCEPTION.


But when i tell the card (and the driver) to run in 7.1 mode, the test signals play out of seemingly RANDOM speakers! I can press the test tone for any given speaker 10 times, and maybe 6/10 times it will play out of the correct speaker, and the other 4 times it will play out of a completely random speaker, or not play at all.


Sometimes the test tones will even play on multiple channels at once.... And not even channels that occupy the same 1/8" speaker cable between the sound card and my speakers, totally unrelated speakers, like the rear channels and the front, or the side surround channels playing the "Subwoofer" test tone......


I have NO DSP turned on (I hate DSP's) and virtual speaker/dolby prologic/dts neo
c is all turned completely off.. The windows sound manager is set to 7.1 channels, the Claro's input is set to 8 channels, and the claro's analog output (in the drivers) is also set to 7.1 channels, so there's no "upscaling" or processing being done by the card, it should just be a simple 1:1 output.


Doesn't matter if i use the windows sound-test, or the soudn test in the driver itself, every once in a while the sound test will play from completely random speakers. Thinking about returning the card to newegg, but really wanted this for my HTPC because of the DDL.
 

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I have this card and can confirm that channel mapping gets screwy sometimes. I use spdif for Tv tuner and dvd, 2.0 analog for music, and 5.1 analog for bluray. Sometimes when switching between the spdif/analog the channels don't map correctly. But simply switching back/forth, from 5.1 to another format then back to 5.1, re-aligns the mapping. It's gotta be a driver bug. Email support is really good. Maybe if all two of us email about this they will fix the next driver...
 

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Discussion Starter · #3 ·
I sent them an e-mail, as well as referenced this forum in the e-mail.


If anyone else has experienced a similar problem, let us know!


I recognized the quality of the card immediately compared to my x-fi, but dealing with screwy channel mapping isn't worth having DDL to me. I'll just use the onboard's SPDIF output for free, and not have to deal with these problems.


I hope they get back to me before i'm forced to return it for my money. (I only have 30 days)
 

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Discussion Starter · #4 ·
The manufacturer suggested it could be an address conflict.


Unfortunately, i ruled that out, even tried changing PCI slots, and it's still buggy.


I wanted to love this card, and did find the stereo-sound quality top notch, but unfortunately, for $160+ i'm unwilling to simply cope with problems when i can use onboard SPDIF for free, so i'm filing for an RMA.
 
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