|Originally posted by AcadNut:|
Just ordered the 3060 (overnight delivery), so I should have it tomorrow.
fyi. i also ordered my 3060 overnight on a wednesday AM. didn't get it 'till monday AM.
2000-10-10, tuesday afternoon:
decided to take the plunge. called the 800 # to see if there was a speed difference between phone orders and web orders. the very polite CSR said they are the same, but orders must be made before 12:00. otherwise they are processed with the next day's orders. also was told that a shipment of 3060s was arriving wednesday, so there should be plenty available.
i decided to web order, as it's easier for me to type in my info than dictate it.
2000-10-11, wednesday, 11:00AM EST/EDT:
went through the www.replaytv.com
web site ordering process.
the first screen has a note that says "* Available within 24 hours." it still says this. (i have a screen capture). i made my selection (3060), and continued to the next screen.
the next screen has 3 shipping choices: "Ground(7-10 days)", "3 Day", "Shipped Next Day". i chose the $79.95 "Shipped Next Day" option. this screen also used
to say orders must be received before 12:00 noon (EST?) in order to be processed that day. or similar words.
i finished with the screens and clicked the final submit at 11:09AM EST/EDT. i got confirmation (which i failed to print out), and everything looked fine.
a few minutes later, i got a confirmation e-mail sent with an e-mail header timestamp of 11:18AM (EST/EDT)
woo-hoo! replay tomorrow!
2000-10-12, thursday, ~11:00AM EST/EDT:
no replay tv. call cust service. the polite CSR (forgot to write down name) says she doesn't show it as having shipped yet. i detail essentially the above (ordered "next day". ordered before noon, etc.) she said it would probably ship today, but maybe tomorrow. but
. there is no next-day available, only 2-day. i asked some more stuff but she said she didn't have any more info than what she already told me, "is there anything else i can help you with today?". i asked if there might me someone else that could help me better resolve the discrepancies.
kirk comes on the line, he is also very polite, we review the above info. he puts me on hold to check some stuff. he tells me about there not being a next day service and that it shouldn't say that on the web site. i say, "how soon can i have a unit?" he says he can only ship 2-day, but that it will definitely go out today (thursday). i complain some more, ask about what i'll be charged (shipping wise)... i'll get a $30 credit for the shipping difference... i tell kirk that i realize that they "are not in the shipping business like a buy.com", and before i even finish the sentence he says "Thank You!
" so, apparently replay has been having some shipping problems.
it is left that it he would call me back first thing friday with a (UPS) tracking number.
also note: my amex was charged $879.94 on 2000-10-12
2000-10-13, friday 4ishPM EST/EDT:
busy work day, no time to check stuff. i call replay to talk to kirk. the very polite CSR asks if he could help me. i ask if there's a tracking number. there is, but the UPS system is down, so no way to get the info. i thank the CSR and hangup.
i try the # over the next hour but UPS is still down.
2000-10-13, friday 5:55PM EST/EDT:
kirk calls to give me the tracking number. i tell him i already called and got it, but UPS was down (i didn't think to quiz him on what i was about to find out.)
after hanging up with kirk, i finally get 1 piece of info from the UPS site... the package was shipped NEXT DAY AIR
at 8:57AM EST/EDT, friday.
good: i'll have it monday.
good: they can
ship next day air.
bad: they didn't ship it when they said they would. twice.
bad: kirk didn't ship next day air on thursday; i don't have replay over the weekend.
bad: will i now be charged full next day air price?
good: no, as we find out below.
2000-10-16, 10:00AM EST/EDT:
unit arrives. i'm at work. i content myself with looking at the manual.
when i get home, among other things i find out that the version is 2.1, not 3.0 http://www.avsforum.com/ubb/frown.gif
also note: my amex was credited
$30.00 on 2000-10-16. i was really expecting this not to happen.
and, of course, i love ReplayTV. i already want another one!