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Quote:
Originally Posted by robotec /forum/post/18203783
Samsung has had my TV since 2/15. I've called and and gotten only empty promises for status and rude customer service. Anyone else have experience with their repair service? This is another power issue BTW. LN330a32jid.
Quote:
Originally Posted by robotec /forum/post/18203783
Samsung has had my TV since 2/15. I've called and and gotten only empty promises for status and rude customer service. Anyone else have experience with their repair service? This is another power issue BTW. LN330a32jid.
Quote:
Originally Posted by badboi /forum/post/18205285
Umm, it's only been 10 days since you sent it for repair. Not sure if you realize it or not, but you probably aren't the only person who has their set in for service.
Everyone wants everything right away. Hope you never buy a German car and have to wait for parts.![]()
Quote:
Originally Posted by Ice Cold /forum/post/18204383
Same thing happened to me, they kept my PC LCD for over 1 month, they were blaming the Service center in New Jersey, Finally I called the actual service center and found out Samsung had not authorized something then finally I called Samsung back and they did it in 1 day what had been waiting on 2 weeks.
Also you need to find out "when the clock starts ticking" for example they say it can take 7-14 days for the service center to process or evaluate your unit.
Once thats done, they get a new clock another 7-14 days to send you out another you.
Its cryptic, they have all kinds of loopholes and tricks to extend the time they have.
If they says its 7-14 days that means from the time they "authorize" it, to the time you recieve it, But it may take them 3 weeks to process the authorization.
They are very shady.
You can call Executive Customer Relations ECR at
(800) 522-7341 fancy name but they are nothing more than tier 1 reps with a fancy department title.
If you have a problem and need a Supervisor, they only way is to have one call you back in 48 hours (they are famous for never calling back)
Document names dates and times, once the Supervisor FAILS to call you back in 48 hours.
Call and have the case Escalated to CASE MANAGEMENT
these reps do call you back. And have much more authority and are well trained.
Or you can call directly
1 (888) 685-1358
But ECR will never give you the direct number to Case Management they are not allowed.
But the real dept, which makes the Ultimate decision is called ENR. And no one is allowed to speak to them.
In rare cases if no acceptable model can be found you can get a Refund using "in System Pricing" and get back a large portion of the value of your unit via check.
But that takes 14 weeks.
Quote:
Originally Posted by Ice Cold /forum/post/18211903
its unlikely its a capacitor, usually, a circuit or pcb main board.
I thought all HDTV's were covered for 1 year parts and labor. You better read your warranty again.
I would dispute Curwins assertion that you are not covered for parts and labor thats absurd.
I had a bad experience, but we will see who knows, I may buy Samsung again who knows.
Quote:
Originally Posted by robotec /forum/post/18243284
Just got the following email from Samsung:
This is a system-generated email from an unmonitored mailbox. Please do not reply ***
Dear
Thank you for your patience.
Your product has been repaired and was shipped on 03/03/2010.
Service Ticket Number: 4006xxxxxx
UPS Tracking Number: 1Z4Fxxxxxxx
Thank you very much,
Samsung Service Team
You think me threatening to go to the NJ Attorney General had anything to do with this when I last spoke with them? I was told they were waiting on a part just yesterday. They couldn't or wouldn't tell me what the part was. So I'm assuming it was a power supply board. Anyway hopefully it arrives in one piece and actually works and they didn't put the same crappy parts back into the set.
Good luck to everybody else out there that had this same problem. BTW, my TV was purchased over a year and a half ago.
Quote:
Originally Posted by Ice Cold /forum/post/18243665
Make sure its YOUR TV because Samsung is known for saying that, but instead send you out a refurbished exact model.
Which would be Ok, unfortunately Samsung's Panels lottery comes into play.
For example if you send in an great "S" Panel but Samsung sends you back a AU OPtronics "A" Panel then your problems just got waay more complicated.
Contacting the NJ State Attorney was a nice touch Hasn't Samsung been sued already?